Specialist - Amer Hotel Support

Job Category Procurement Specialist - AMER Hotel Support Role Purpose This role will play a vital role in supporting our owners and hotels You will be the first point of contact for any issues they encounter related to our procurement processes promoting a smooth and seamless opening and operational experience Responsibilities Provide prompt and professional support to hotel owners and operators via multiple channels - phone email etc Identify diagnose and troubleshoot a wide range of procurement-related issues including purchasing product availability invoices and deliveries Escalate complex issues to the appropriate team or department for resolution Maintain accurate records of all interactions and issue resolutions Develop and maintain knowledge base of procurement processes and procedures Proactively identify and address potential roadblocks to hotel openings operations Analyze feedback from hotel owners and operators to continuously improve the help desk service Stay abreast of industry trends and best practices in hotel procurement Collaborate with other members of the Global Procurement team to ensure efficient resolution of issues Qualifications Bachelor s degree in hospitality business administration or related field 2 years of experience in a customer service or help desk role Strong understanding of procurement principles and processes preferably in the hospitality industry Excellent communication interpersonal and problem-solving skills Ability to prioritize effectively and work independently in a fast-paced environment Proficient in Microsoft Office Suite and other relevant software applications Ability to empathize with the needs and concerns of hotel owners and operators Strong attention to detail and a commitment to providing high-quality service Passion for the hospitality industry and a desire to contribute to its success About Us At IHG we ve made a promise As one of the world s leading hotel groups we re here to deliver True Hospitality for Good Making our guests and colleagues feel welcome cared for recognised and respected - wherever they are in the world Want to be part of the journey About the Team Who we are At IHG Hotels Resorts we work together to deliver True Hospitality for Good on a global scale With corporate offices and over 6 000 hotel destinations worldwide a career at IHG is the perfect way to broaden your horizons You ll experience our unique culture and brilliant colleagues who will support and inspire you With a host of corporate opportunities to choose from wherever you are on your career journey and whatever you want to achieve there s Room for You at IHG Over recent years we ve transformed our company We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests owners love We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity That s why here at IHG we give our colleagues flexibility and balance - working in a hybrid way blending office and remote working collectively We recognise that every role is different that s why leaders work with teams to determine how and when they collaborate We provide a wide range of benefits designed to help you live your best work life These include impressive room discounts across our many properties recharge days and volunteering days throughout the year Through our myWellbeing framework we are committed to supporting wellbeing in your health lifestyle and workplace We offer a unique and inclusive culture where there is always Room for You to belong grow and make a difference Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work IHG Hotels Resorts provides equal employment opportunities to applicants and employees without regards to race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other category protected by applicable laws We promote a culture of trust support and acceptance Always welcoming different backgrounds experiences and perspectives