Regional Operations

1 day ago

Chennai Tamil Nadu, India Acura solutions Full time

Key Responsibilities 1 Branch Operations Oversight Ensure smooth day-to-day functioning of all branches in the region Standardize processes to maintain consistency in operations Monitor cash management vault operations and back-office activities 2 Customer Service Experience Drive initiatives to improve customer satisfaction and service quality Resolve escalated customer grievances quickly and effectively Implement customer-first culture across branches 3 Risk Compliance Audit Ensure adherence to regulatory requirements bank policies and RBI guidelines Monitor KYC AML compliance account opening processes and internal audits Minimize operational risks and plug process gaps 4 People Performance Management Manage and mentor branch operations managers service managers Conduct training sessions for staff on compliance service standards and new products Review performance metrics TATs error rates audit scores service ratings 5 Process Improvement Digitization Implement technology-driven process improvements for efficiency Promote adoption of digital banking channels Streamline workflows to reduce costs and improve turnaround times 6 Coordination with Business Teams Partner with Regional Sales Business Managers to support growth Ensure operations team fa cilitates business expansion without compliance lapses

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