Publishing Relations Executive

Publishing Relations ExecutiveDo you have Customer Service ExperienceDo you enjoy being part of team that collaborates to deliver cutting-edge contentAbout Our Team The Content Data Sourcing CDS team is responsible for the acquisition and licensing strategy of third-party content across a wide range of Elsevier products We manage relationships with over 15 000 content partners encompassing various content types e g books journals standards funding data patents and data elements e g abstracts keywords references Our objective is to ensure compliance when accessing and reusing content to support strategic and monetizable innovation The CDS team ensures the successful onboarding of new sources and content providers securing rights and permissions and establishing effective content delivery methods About The Role The Publishing Relations Executive plays a crucial role in executing operational activities related to the onboarding of third-party content and maintaining these Content Partner accounts in our databases You will uphold Elsevier s best practices for the use and display of third-party content safeguarding both Elsevier s reputation and the intellectual property of our partners Additionally you will enhance customer experience CX by proactively addressing pain points related to content ingestion and indexation processes We are seeking a self-organized results-driven proactive and customer-centric individual with strong relationship-building skills and business acumen You will ensure that operational activities are carried out smoothly while meeting necessary quality standards and timelines As a team player with excellent collaboration and communication skills you will be based in Chennai and report to the Team Manager Publishing Relations Management Responsibilities Maintain trusted relationships with content partners by supporting the critical operational activities in the onboarding and post onboarding workflows Act as a gatekeeper ensuring Elsevier s best practices for the use and display of third-party content safeguarding Elsevier s reputation and content partners intellectual property Deliver a smooth unfragmented and consistent customer experience across all touchpoints and various stages of the Content lifecycle Execute initiatives supporting content growth through faster onboarding and ongoing source maintenance Facilitate new content delivery setups and manage transitions in content delivery platforms and formats to ensure speed and completeness Support the lifecycle of the licensing process including renewal activities for selected content partners Requirements Publishing Knowledge Familiar with publishing processes and best practices Customer experience CX enthusiast with a devotion to providing high-quality service Competent in the use of Windows applications including the MS Office suite of programs Data Literate Possesses strong analytical and reasoning skills Salesforce Proficiency Experience with Salesforce is a plus Bachelors degree in any discipline3 years of proven corporate experience preferably in an international matrix organizationLots of energy enthusiasm and a passion for customer experience and continuous improvements Excellent verbal and written English communication skills AWork in a way that works for youWe promote a healthy work life balance across the organization We offer an appealing working prospect for our people With numerous wellbeing initiatives shared parental leave study assistance and sabbaticals we will help you meet your immediate responsibilities and your long-term goals Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productiveWorking for YouWe know that your wellbeing and happiness are key to a long and successful career These are some of the benefits we are delighted to offer xe2x97x8f Comprehensive Health Insurance Covers you your immediate family and parents xe2x97x8f Enhanced Health Insurance Options Competitive rates negotiated by the company xe2x97x8f Group Life Insurance Ensuring financial security for your loved ones xe2x97x8f Group Accident Insurance Extra protection for accidental death and permanent disablement xe2x97x8f Flexible Working Arrangement Achieve a harmonious work-life balance xe2x97x8f Employee Assistance Program Access support for personal and work-related challenges xe2x97x8f Medical Screening Your well-being is a top priority xe2x97x8f Modern Family Benefits Maternity paternity and adoption support xe2x97x8f Long-Service Awards Recognizing dedication and commitment xe2x97x8f New Baby Gift Celebrating the joy of parenthood xe2x97x8f Subsidized Meals in Chennai Enjoy delicious meals at discounted rates xe2x97x8f Various Paid Time Off Take time off with Casual Leave Sick Leave Privilege Leave Compassionate Leave Special Sick Leave and Gazetted Public Holidays xe2x97x8f Free Transport pick up and drop from the home -office - home applies in Chennai About the BusinessA global leader in information and analytics we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society Building on our publishing heritage we combine quality information and vast data sets with analytics to support visionary science and research health education and interactive learning as well as exceptional healthcare and clinical practice At Elsevier your work contributes to the world s grand challenges and a more sustainable future We harness innovative technologies to support science and healthcare to partner for a better world Elsevier is an equal opportunity employer qualified applicants are considered for and treated during employment without regard to race color creed religion sex national origin citizenship status disability status protected veteran status age marital status sexual orientation gender identity genetic information or any other characteristic protected by law We are committed to providing a fair and accessible hiring process If you have a disability or other need that requires accommodation or adjustment please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120 Please read our