
(27/09/2025) Service Delivery Manager
1 day ago
Join Us
We at LTI Mindtree hiring for Service Delivery Manager
Education: Bachelors/Master's Degree in Computer Science or equivalent
Minimum Experience: 8-16 years
Notice Period: Immediate Joiners to 30 days
Location: Mumbai
Shift: Second shift (till 11PM IST)
Mandatory Skills: Stakeholder Management, Benefits Management, Pursuit/ Proposal Management, Risk/Crisis Management, Project Governance, Account Management & Mining
Job Summary: The Service Delivery Manager will oversee the support team to ensure adherence to Service Level Agreements SLAs manage reporting and escalations and minimize backlog for tickets problems and tasks
Key Responsibilities:
- Lead and manage the support team to deliver highquality service and meet SLAs
- Develop and implement strategies to reduce backlog and improve ticket resolution times
- Monitor and analyze service performance metrics generating regular reports for senior management
- Handle escalations promptly and effectively ensuring timely resolution of issues
- Collaborate with clients to understand their needs and ensure service delivery aligns with their expectations
- Conduct regular team meetings to review performance address challenges and plan improvements
- Ensure compliance with company policies procedures and industry standards
- Identify areas for process improvement and implement best practices
- Provide training and development opportunities for support team members
- Maintain strong relationships with clients stakeholders and team members
- Manage resources budgets and timelines to ensure successful service delivery
- Develop and maintain documentation for service delivery processes and procedures
- Coordinate with other departments to ensure seamless service delivery
- Foster a culture of continuous improvement within the support team
- Ensure accurate and timely communication with clients regarding service issues and updates
- Track and report on key performance indicators KPIs related to service delivery
- Implement tools and technologies to enhance service delivery efficiency
- Conduct regular performance reviews and provide feedback to team members
- Stay updated on industry trends and best practices in service delivery management
- Ensure a proactive approach to problem solving and issue resolution
Qualifications:
- Bachelors degree in Business IT or a related field
- Proven experience in service delivery management or a similar role
- Strong leadership communication and problem solving skills
Interested candidate pls share below details with update resume at surbhi.ojha@ltimindtree.com
Overall Experience-
Relevant Experience as Service Delivery Manager -
Current Location -
Preferred Location -
Current Organization-
Current CTC -
Expected CTC -
Notice Period -
Offer in hand -
Comfortable with Shift Timings -
-
Operations Manager- Garment Industry
2 days ago
Goregaon East, Mumbai, Maharashtra, India Lofa Full time ₹ 3,60,000 - ₹ 4,20,000 per yearWe are looking for an experienced Operations Manager to lead and streamline our garment production and warehouse operations. The ideal candidate will manage day-to-day activities, improve efficiency, maintain quality standards, and drive the team to meet production and delivery targets.Key ResponsibilitiesOversee end-to-end operations including production,...
-
Piping 3D Modular
2 weeks ago
Chembur, Mumbai, Maharashtra, India view tech soln Full timeQualification DME /BE Experience: - 1 to 2 yrs 3D Piping Modeling / ISO generation and Extraction in CADMATIC Only Software: - Only CADMATIC Pay: ₹25,000.00 - ₹40,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Morning shift Work Location: In person Application Deadline: 27/06/2025 Expected Start Date: 09/06/2025
-
03/09/2025 Delivery Manager
3 weeks ago
Mumbai, Maharashtra, India Verdantis Full timeVerdantis is an AI Superagent for MRO (Maintenance, Repair, and Operations). We operate globally, helping organizations bring efficiency, accuracy, and intelligence to their MRO lifecycle management. By leveraging AI, automation, and advanced data governance, Verdantis enables enterprises to streamline their processes, optimize inventory, and achieve...
-
Product Manager
1 day ago
Mumbai, India Neo Wealth and Asset Management Full timeBuilding the Future of Wealth & Asset Management At Neo, we’re not building another financial platform. We’re building the future of wealth and investing in India AI-native, proactive, and designed for speed and trust. Whether it’s trading, wealth reporting, onboarding, or advisory, our systems act like a thinking partner that anticipates needs,...
-
AWS Administrator
1 day ago
Mumbai, India Tata Consultancy Services Full timeGreetings from TCS!!! TCS is hiring for AWS Admin Experience: 5+ years Location: Mumbai Job Description - - AWS Cloud architect certification OR AWS Sysops certifications - Hands-on experience on following AWS services EC2, S3, VPC, Route53, Lambda, CloudWatch, System manager, - Good knowledge about other AWS services like ECS - Past experience on...
-
[27/09/2025] Key Account Manager
1 day ago
Mumbai, India Karamtara Engineering Full timeWe are looking for a dynamic and experienced Key Account Manager to lead our business across the Tubes, Solar MMS, and Stamping divisions. This role is critical to driving strategic growth and maintaining strong relationships within the domestic market. Key Responsibilities: - Manage and grow key domestic accounts across Tubes, Solar MMS, and Stamping...
-
Marketing Manager
2 weeks ago
Mumbai, Maharashtra, India Spring Raise Service Ltd Full time ₹ 4,50,000 - ₹ 6,00,000 per yearDeveloping and executing marketing strategies to generate leads and boost sales for a automobile dealership in passenger vehicle, dealership, managing digital marketing campaigns across various platforms, collaborating with the sales and management teams, analyzing marketing performance metrics, and coordinating promotional events to enhancing brand...
-
(27/09/2025) Team Lead
1 day ago
Mumbai, India TP Full timeRoles and Responsibilities - Be responsible for the team’s overall performance. • Ensure timely and effective completion of assigned tasks. • Resolve queries in exceptional situations and escalate them, when required (by following proper channels). • Compile and publish reports on teams’ performance reports on set frequencies...
-
Product Designer
1 day ago
Mumbai, India HyugaLife Full timeHyuga Ecommerce Private Limited (Hyugalife) HyugaLife is a leading health and wellness-focused e-commerce platform in India. We offer a unique combination of educational content, expert-curated products, and personalized shopping experiences with a promise of 100% authentic products which are directly sourced from brands. With strong backing from investors...
-
Mumbai, India Indevia Accounting, Inc. Full timeWelcome to Indevia, we specialize in providing high-impact accounting solutions to quick service restaurant clients, and with a team of highly qualified professionals, we ensure their success in a fast-paced, high-volume environment. We use technology, strategy, and extensive industry expertise to assist our clients improve their profitability and financial...