Technical Lead, Network Operations Centre

Colt provides network voice and data centre services to thousands of businesses around the world allowing them to focus on delivering their business goals instead of the underlying infrastructure Technical Lead Senior Technical Lead Network Operation Centre Transmission Job ID 35372 Job Level PT1 Core Advance Job Location Gurugram Bangalore Function COO Employment Type Permanent Working pattern HybridWhy we need this role At Colt we are changing the perception of our business and industry sector As part of this transformation we are growing new services and teams to facilitate and drive the business to the next level Colt provides world-class network and communications services to information-intensive businesses across Europe Asia and North America With local market understanding and global reach - Colt is big enough to deliver and small enough to care To provide subject matter expert SME support to the team for managing complex and major network incident faults with first time correct investigation and troubleshooting with full responsibility 24 7 This involves managing the appropriate timely level of escalation on complex escalated and reoccurring network faults Work closely with cross functional teams within Colt and 3rd party suppliers to ensure that delivery of the architecture is fit for purpose and meets the NOC expectations Work independently and in a hands-on manner Participate Drive the technical design NOC requirement from high level architecture through to detailed interface designs Join us and you will be part of a fast-growing community of like-minded experts to grow and learn alongside you in your career What you will do Expert domain knowledge in multiple telecom technologies DWDM Ethernet and SDH To act as an 2nd escalation point internally and support on call for Network incident driven escalations Major network incidents 24 7 Develop and deliver a programme of continuous improvement focusing on process procedure and methods used to provide effective network management Significant contributor to the high performance work environment by establishing and achieving high standards consistent with our objectives Establishment of strong communication relationships with functional leaders to enhance communication and co-ordination of network management activities Mentor employees with a strong pro-active growth mind-set Proactively identify and help to resolve gaps in the designs as they are found through the build and test cycles Validate HLDs with user communities of the systems affected and providing sign off Provides support to developers project manager business owners during implementation of projects assist in design change requests Deep understanding of Telecom Network design and architectures Participate in user acceptance testing project workshops and other activities as a NOC user to ensure NOC requirements are met in a smooth manner and there is no NOC impact What we re looking for Skills Experience Technology specialist Technical management of MNIs and complex faults 24 7 Resolution manager for MNI End to end fault resolution on escalated faults Drive and track corrective actions Support UAT and SIT testing ISO audit compliance Internal technical trainer for skill development Internal ticket audit and feedback Continuous process improvements Participation in customer calls along with Sales CRM IM etc Ability to deal with Escalations Internal external Proven experience in Telco Service Assurance and Trouble to Repair processes Knowledge of Relational Database concepts and ability to review database structures and define high level query strategies Working Hands-on knowledge experience of optical WDM DWDM networks Adva Infinera Nortel Ciena Nokia and SDH Working knowledge of Ethernet Metro-Ethernet networks Preferably Nokia Siemens Network MSP Alcatel Lucent MSP Qualifications Essential - Electronics Communication Engineer Diploma or B E with 6 years experience in Network Management O M profile in multi-vendor environment Results oriented Collaborative team player Desirable - ITIL foundation Fluent in English written and spoken What we offer you Looking to make a markAt Colt you ll make a difference Because around here we empower people We don t tell you what to do Instead we employ people we trust who come together across the globe to create intelligent solutions Our global teams are full of ambitious driven people all working together towards one shared purpose to put the power of the digital universe in the hands of our customers wherever whenever and however they want We give our people the opportunity to inspire and lead teams and work on projects that connect people cities businesses and ideas We want you to help us change the world for the better Diversity and inclusion Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt From day one you ll be encouraged to be yourself because we believe that s what helps our people to thrive We welcome people with diverse backgrounds and experiences regardless of their gender identity or expression sexual orientation race religion disability neurodiversity age marital status pregnancy status or place of birth Most recently we have Signed the UN Women Empowerment Principles which guide our Gender Action Plan Trained 60 and growing Colties to be Mental Health First Aiders Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you For more information about our Inclusion and Diversity agenda visit our BenefitsOur benefits support you through all parts of life for both physical and mental health Flexible working hours and the option to work from home Extensive induction program with experienced mentors and buddies Opportunities for further development and educational opportunities Global Family Leave Policy Employee Assistance Program Internal inclusion diversity employee networks A global network When you join Colt you become part of our global network We are proud of our colleagues and the stories and experience they bring - take a look at Our People site including our Empowered Women in Tech