desktop Support Engineer
4 weeks ago
Job Description
Description
We are looking for a Desktop Support Engineer with 2-4 years of experience to join our team. The ideal candidate will have a strong technical background and the ability to troubleshoot and solve complex problems quickly and efficiently.
Responsibilities
- Provide technical support and troubleshooting assistance to end-users
- Install, configure, and maintain hardware and software on desktops and laptops
- Resolve network connectivity issues and troubleshoot network problems
- Maintain and update inventory of hardware and software
- Assist with the setup and configuration of new equipment and software
- Provide training and support to end-users on new technologies and software
- Ensure compliance with company policies and procedures
- Maintain accurate and up-to-date documentation
Skills and Qualifications
- 2-4 years of experience in desktop support or a related field
- Experience with Windows and Mac operating systems
- Experience with Microsoft Office Suite
- Strong knowledge of networking protocols and technologies
- Experience with remote desktop support tools
- Excellent communication and customer service skills
- Ability to work well in a team environment
- Ability to prioritize and manage multiple tasks simultaneously
- Bachelor's degree in Computer Science or a related field preferred
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