Assistant Food

Main Duties 1 Ensure that your F B team delivers quality at all points of sale in the hotel 2 Effective leadership of all department staffs 3 Motivate create a Team spirit in your department 4 Ensure that your profitability in your department is consistent 5 Ensure that there is compliance with work legislation in Food Beverage Department 6 Preparation of F B daily report and monthly reports commenting on key performance indicators 7 Ensure there is management support and presence visible on restaurants bar kitchen during key times throughout the day 8 Have an excellent knowledge of the services offered by the hotel 9 Optimize earnings number of covers average price for your points of Sale 10 Establish the pricing policy 11 Analyze customer feedback and implement any corrective actions with the agreement of management 12 Take initiative to ensure that interactions with our customers internal or external are positive productive 13 Treat customers and colleagues from all cultural groups with respect sensitivity transparency 14 Take every opportunity to be a Sales Person by active selling of special promotions facilities available within the hotel 15 Attend to major operational problems needs promptly including customer complaints enquires requests Practice Positive Problem solving in all aspects of customer service 16 Maintain staff focus on The Customer s need individualizing personalizing service where possible encourage staff to use initiative 17 Encourage customer feedback regarding product services in the hotel Listen to take action on this feedback 18 Establish in conjunction with the Food Beverage financial performance targets for revenue expenditure market share ensures that department achieves these targets 19 Develop working plans to meet targets compare actual achievements against targets periodically take necessary corrective if not on target 20 Ensure all billing is accurate correct money is collected 21 Participate in the management of all purchase of stocks of Food drinks 22 Take part in preparing annual budgets for your department analyze the results implement any corrective as required 23 Monitor approve the menus purchasing the updating of technical documents 24 Check analyze all management reports that have been complied in connection with turnover average cover price ratios business forecasted business Staff schedules 25 Be Pro-active in controlling costs being fully aware of forecasted business targeted profitability whilst maintaining standards 26 Suggest any improvements that could be made to improve existing systems procedures 27 Follow Policies Procedures outlined in the departmental Service Standards procedures policies 28 Ensure that all equipment is working correctly all employees are trained to work safety with it 29 Establish on - going On Job Training Programs within the department 30 Induct new staff into the team department hotel in the first week of their employment following guidelines Ensures that all staff under control carries out their duties 31 Openly communicate with Staff ensuring regular briefings occur all relevant information is passed on 32 Ensure that strategies practices are in place to facilitate the efficient effective staffing of department to achieve financial service quality targets 33 Create a team that works together with trust takes responsibility to meet the goals of the department Hotel 34 Develop Implement with Team leaders Strategies to minimize staff turn over 35 Appraise staff performance utilizing the Accor performance review system ensure frontline performance reviews are conducted for probationary annual reviews correct performance issues counsel as required 36 Achieve effective communication by briefing debriefing staff holding regular departmental meetings actively encouraging transparent communication with other department within the hotel 37 Recruit Staff that are technically skilled or have potential to be through training have a natural inclination towards customers focused service 38 Take responsibility to ensure all required tasks are completed accurately within given time frames 39 Participate in Scheduled training development programs provided by the hotel to improve self department standards attend departmental meetings as required 40 Treat customers colleagues from all cultural groups with respect sensitivity 41 Ensure hotel Customer Staff information or transactions are kept confidential during or after employment with the company 42 Any other reasonable request within your range of competence as required by your Resident Manager 43 Ensure neat clean functionally operating outlets are presented at all times 44 Treat complaints of harassment discrimination promptly confidentially 45 To ensure that all employees have a complete understanding of and adhere to the hotel s policy relating to fire hygiene health and safety 46 All employees to safeguard their health and safety and the health and safety of others in the workplace 47 Be ready and responsible for any job which may be assigned by the Management Qualifications Knowledge and Experience Hotel Management Degree or relevant degree Additional certification s in Food Beverage will be an advantage Good reading writing and oral proficiency in English language Ability to speak other languages and basic understanding of local languages will be an advantage Minimum 2-4 years of relevant experience in a similar capacity Competencies Good communication and customer contact skills Service oriented with an eye for details Ability to work effectively and contribute in a team Self-motivated and energetic Must be well-presented and professionally groomed at all times Job Types Full-time Permanent Pay 35 000 00 - 40 000 00 per month Benefits Commuter assistance Food provided Health insurance Provident Fund Experience total work 1 year Preferred Work Location In person