Junior Telecom Engineer

Company Description Miratech helps visionaries change the world We are a global IT services and consulting company that brings together enterprise and start-up innovation Today we support digital transformation for some of the world s largest enterprises By partnering with both large and small players we stay at the leading edge of technology remain nimble even as a global leader and create technology that helps our clients further enhance their business We are a values-driven organization and our culture of Relentless Performance has enabled over 99 of Miratech s engagements to succeed by meeting or exceeding our scope schedule and or budget objectives since our inception in 1989 Miratech has coverage across 5 continents and operates in over 25 countries around the world Miratech retains nearly 1000 full-time professionals and our annual growth rate exceeds 25 Join us in revolutionizing customer experiences with our client a global leader in cloud contact center software We bring the power of cloud innovation to enterprises worldwide empowering businesses to deliver seamless personalized and joyful customer interactions About the Team The Voice Client team plays a critical role in delivering high-quality voice call capabilities for advanced call and contact center solutions We are committed to providing seamless connectivity crystal-clear audio and exceptional reliability to enhance customer engagement Our work directly influences the experience of millions of users globally making voice communication smarter faster and more resilient About the Role We are seeking a Junior Telecom Engineer who will play a vital role in delivering high-quality voice call capabilities for advanced call and contact center solutions In this position you will serve as the technical expert responsible for designing deploying and maintaining our clients global voice infrastructure The ideal candidate will have deep expertise in VoIP SIP technologies telecom carrier connectivity and Ribbon Sonus SBCs along with strong hands-on experience in troubleshooting complex network issues Our work will directly impact the experience of millions of users worldwide making voice communication smarter faster and more resilient Responsibilities Collaborate with customer telecom and IT teams to deploy customized solutions and troubleshoot issues Build and maintain SIP Trunk connectivity with customers and carriers including interop sessions and activations Provide operational support for the telecom network analyze incidents and implement preventive measures Work with Ribbon technologies PCX or SBC - mandatory Serve as an escalation point for critical alerts from SBCs and deliver root-cause analyses for outages Manage telecom service providers and vendors and oversee hardware software deployments and new service rollouts Develop testing plans create technical documentation and maintain SOPs for recurring tasks Understand product capabilities limitations and contribute to continuous improvements Qualifications 1- 2 years of hands-on experience with Ribbon PCX or SBC mandatory Solid knowledge of SIP must Experience in telecom troubleshooting and operations Strong communication and cross-team collaboration skills WebRTC and TLS knowledge is a plus Nice to Have Experience with international routing ITFS iDID Knowledge of VoIP protocols and codecs H 248 G 711 G 729 WebRTC RTP MPLS VPN UDP etc Hands-on experience with AudioCodes SBCs SIP proxies and media servers FreeSWITCH AudioCodes IPM-6310 Familiarity with network security TLS IPSEC ACLs Experience with Wireshark Empirix RTP stream analysis MOS jitter latency packet loss Background in designing or maintaining high-availability telecom environments 99 99 SLA We offer Culture of Relentless Performance join an unstoppable technology development team with a 99 project success rate and more than 30 year-over-year revenue growth Competitive Pay and Benefits enjoy a comprehensive compensation and benefits package including health insurance language courses and a relocation program Work From Anywhere Culture make the most of the flexibility that comes with remote work Growth Mindset reap the benefits of a range of professional development opportunities including certification programs mentorship and talent investment programs internal mobility and internship opportunities Global Impact collaborate on impactful projects for top global clients and shape the future of industries Welcoming Multicultural Environment be a part of a dynamic global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events Social Sustainability Values join our sustainable business practices focused on five pillars including IT education community empowerment fair operating practices environmental sustainability and gender equality Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race color religion sex national origin age disability veteran status sexual orientation gender identity or any other protected status under applicable law