Salesforce Developer

10 hours ago

Pimpri, India Seventh Contact Hiring Solutions Full time

Summary: We are seeking a highly skilled Salesforce Developer to enhance our customer engagement capabilities by upgrading our Legacy Chat to Enhanced Chat. The ideal candidate will have hands-on experience with Salesforce Service Cloud and Sales Cloud, coupled with a strong understanding of Omni-Channel and Live Agent functionalities. This role requires proven expertise in Apex, Lightning Web Components (LWC), JavaScript, HTML, SOQL, and SOSL, with the ability to design and implement scalable, high-quality Salesforce solutions that drive customer success. Role & Responsibility - Focus on delivering high-quality, functional solutions on the Salesforce.Com platform using Apex, Lightning Web Components (LWC), SOAP, and REST APIs. ● Lead the migration from Legacy Chat to Enhanced Chat, ensuring a seamless transition for users and customers within Service Cloud and Sales Cloud. ● Design and implement Omni-Channel and Omni-Flow configurations to optimize customer service workflows and routing. ● Perform deployment, testing, and documentation of Salesforce features, enhancements, and integrations. ● Collaborate closely with product owners, engineering teams, and business stakeholders to define, clarify, and implement both functional and non-functional requirements for new and existing backlog items. ● Train and support end-users on implemented Salesforce features and planned solutions to ensure adoption and efficiency. ● Investigate, scope, and plan the implementation of assigned epics and backlog items, leveraging deep Salesforce platform expertise to model, document, and justify scalable, maintainable solutions. ● Debug and resolve production issues, providing root cause analysis and long-term fixes to ensure platform stability. ● Participate in technical design reviews, sprint planning, and architectural discussions, contributing to sound solution design and efficient delivery. ● Uphold high standards for code quality by following Salesforce development best practices, performing code reviews, writing effective unit test classes, and continuously monitoring platform performance and scalability. ● Develop, configure, and customize Salesforce Service Cloud and Sales Cloud features, including case management, chat setup, and integrations. Job requirements:- - Lead the migration from Legacy Chat to Enhanced Chat within Service Cloud and Sales Cloud, ensuring a seamless, scalable, and user-friendly transition for both customers and internal teams. - Design, build, and deploy Enhanced Chat configurations, including Omni-Channel and Omni-Flow setups, to optimize response times, routing efficiency, and overall customer engagement. - Execute deployment, testing, and documentation of Salesforce features, enhancements, and integrations, maintaining high standards of quality, performance, and compliance with best practices. - Minimum 6 years of hands-on experience with coding on the Salesforce Platform using Apex, Visualforce, Lightning / Aura Components, Javascript, HTML, REST/SOAP API etc. ● Minimum 2 years of hands-on experience creating Flows ● Minimum 2 years of experience with Omnichannel and Live Agent Chat ● Minimum 2 years of experience with Sales, Service Cloud

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