Procurement Operations Specialist

Company Description Organizations everywhere struggle under the crushing costs and complexities of solutions that promise to simplify their lives To create a better experience for their customers and employees To help them grow Software is a choice that can make or break a business Create better or worse experiences Propel or throttle growth Business software has become a blocker instead of ways to get work done There s another option Freshworks With a fresh vision for how the world works At Freshworks we build uncomplicated service software that delivers exceptional customer and employee experiences Our enterprise-grade solutions are powerful yet easy to use and quick to deliver results Our people-first approach to AI eliminates friction making employees more effective and organizations more productive Over 72 000 companies including Bridgestone New Balance Nucor S P Global and Sony Music trust Freshworks customer experience CX and employee experience EX software to fuel customer loyalty and service efficiency And over 4 500 Freshworks employees make this possible all around the world Fresh vision Real impact Come build it with us The Procurement Operations Specialist will support the day-to-day procurement activities across all business units with a strong emphasis on indirect spend categories This role is critical to ensuring a streamlined source-to-pay S2P process compliance with procurement policies supplier onboarding PO management and operational excellence You will work closely with cross-functional stakeholders including strategic sourcing finance IT legal and internal business partners to execute purchasing requests maintain procurement data integrity and support continuous improvement initiatives Key Responsibilities Procure-to-Pay P2P Execution Process purchasing requests and convert them into Purchase Orders POs accurately and promptly Ensure compliance with procurement policies approval hierarchies and budget validations Manage PO lifecycle including changes closures and confirmations Operational Procurement Support Support sourcing and procurement activities for all indirect categories such as IT marketing professional services facilities and HR services Collaborate with internal stakeholders to clarify requirements and ensure smooth ordering processes Provide guidance on procurement processes and systems to end users Supplier Management Enablement Assist with new supplier onboarding including due diligence documentation and system set-up Maintain accurate supplier records and support vendor master data management Serve as a liaison between stakeholders and suppliers to resolve operational issues invoices delivery system-related queries Process Improvement Compliance Identify opportunities to streamline procurement workflows and reduce cycle times Support automation initiatives and tool implementations e g NetSuite Graphite Coupa Ensure adherence to ethical sourcing practices internal controls legal and external SOX SEC reporting obligations Data Management Reporting Maintain accurate procurement data including spend analytics compliance metrics and PO tracking Generate reports and dashboards to monitor procurement KPIs and drive insights for optimization Support audit and compliance requirements with appropriate documentation and process records Qualifications Bachelor s degree in Supply Chain Management Business Administration or a related field 5 years of experience in strategic sourcing procurement or supply chain management or a related field Proven track record of developing and executing successful sourcing strategies that have resulted in cost savings and value creation Strong negotiation contract management and supplier relationship management skills Excellent analytical problem-solving and decision-making abilities Proficiency in sourcing software ERP systems and data analysis tools Excellent communication interpersonal and presentation skills Ability to work independently and collaboratively in a fast-paced dynamic environment Strong ethical standards and commitment to integrity Flexible to work in US shift timings 6 pm to 3 am Preferred Qualifications Experience supporting global business units or shared service centers Familiarity with spend analytics and reporting tools Exposure to supplier due diligence risk mitigation and compliance requirements Prior experience in technology SaaS or high-growth environments Key Competencies Customer-focused mindset with a drive for operational efficiency Analytical thinking and problem-solving ability Agility to thrive in a dynamic fast-paced environment High ethical standards and strong integrity Additional Information At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business Fresh vision Real impact Come build it with us