Network Engineer

3 weeks ago


Noida India Infinite Computer Solutions Full time

Job Description Job Description NoC Engineer L1 Support Overall 2- 3 years of experience in spanish language Key Responsibilities - Ready to work in 24*7 Work environment, manage NoC operations and incidents. - Perform first level troubleshooting using tools and utilities to resolve network related issues - Monitor network performance and validate alerts using monitoring tools; - Contact and follow up Power companies for energy outages. - Create, assign, and update the incident using ticketing tools - Co-ordinate with Network Engineers, escalate L2 teams for incident resolutions - Follow-up with support teams on open incidents - Severity 1 to 4 Incident triage, support, management, restoration, recommendations - Triage technical and non-technical escalations. - Follow Standards, Policies, and Processes (SoPs and MoPs) for the NOC operations. - Responsible for the process to effectively monitor all services that ensures compliance with Tier model and SLAs. - Ensured efficient resolution of incidents through people, process and technology. - Provide timely, accurate, and effective communication on service impacting events. Work with vendors on issue resolution and communications. - Demonstrated ability to work with operational concerns and teams. - Ability to communicate effectively, both written and verbal. - Ability to work independently or in a team and meet deadlines. - Manage effective co-ordination with Onshore teams Qualification - Bachelor's degree and certification in language- Spanish - Ready to work shifts and flexible hours. - Good written and verbal communication skills-English and Spanish - Manage effective co-ordination with Onshore teams Qualifications Bachelors Degree Range Of Year Experience-Min Year 2 Range Of Year Experience-Max Year 4



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