IND Manager GSMS

Posting Description: Job code - 118344 Job Title- IND Manager – MDM ARL- 6.1 Solution Line- Aon Business Services Position type- Full Time Work Location- Bangalore Working style- In Office Cab Facility- Yes Shift Time -12:30 PM To 9:30 PM People Manager role: No Graduate in commerce or post-graduate (full-time) from an accredited university Required years of experience – 9-12 years of experience AON IS IN THE BUSINESS OF BETTER DECISIONS At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are committed to our purpose as one firm, united through trust as one inclusive, diverse team and we are passionate about helping our colleagues and clients succeed. GENERAL DESCRIPTION OF THE ROLE: IND Manager is responsible for ensuring a smooth, efficient, and compliant process for bringing new clients into Aon’s source system. The IND Manager is responsible for managing and mentoring the team to ensure our Key Performance Indicators (KPIs) are properly managed. This includes overseeing the quality, completeness, and standardization of Aon’s client onboarding process. Critical tasks in this role include validating customer names, addresses, and external identifiers, enriching records, and managing customer hierarchies through project-based activities involving secondary research. Additionally, the IND Manager supports data governance and quality initiatives by enforcing data standards, tracking data quality metrics, cleansing data, and collaborating with data stewards to resolve data issues. Driving continuous improvement in the client onboarding process is also key, which involves recommending enhancements, automating processes, and participating in testing and training. JOB RESPONSIBILITIES: Responsibilities/Authorities - Manage & Mentor team on the client on-boarding process, including gathering required documentation, data entry, compliance checks, and account set-up. - Define KPI & Manage the team achieve the expected KPIs - Maintain Knowledge Management Framework to ensure that all process documentation is kept up to date and available to colleagues. Ensure that all team members are aware of and trained on up to date processes. - Perform secondary research in D&B and online sources for identifying the company information. - Coordinate all aspects of the client on-boarding process, including gathering required documentation, data entry, compliance checks, and account set-up. - Collect, review, and verify necessary legal and regulatory documentation for account set-up. - Proficient in analysis techniques (decision making between different information sources). - Must be able to analyze client data for accuracy, Dun & Bradstreet DUNS assignments as well as other projects that require analysis from time to time. - Documenting on-boarding processes, policies and compliance reviews with detailed reports. - Strong understanding of data quality methodologies and ability to analyze impacts of Data Quality Assessments reports on downstream systems. - Proficient in verification, rule based and decision-based environment. - Identify and resolve any issues or bottlenecks in the on-boarding process, escalating as necessary to ensure timely completion. - Maintain logs of on-boarding issues, resolutions, and recurring challenges, and provide regular reports to manager. - Develop and maintain detailed project plans for complex client on-boarding, tracking progress, deliverables, and key milestones. - Monitor and ensure adherence to agreed Service Level Agreements (SLAs) for all on-boarding tasks and deliverables. - Stay up to date with changes in industry regulations and ensure on-boarding procedures are updated accordingly - SKILLS/COMPETENCIES REQUIRED: - Good communication & language skills in both written and verbal English. - Strong knowledge in any CRM systems (on-boarding platforms) Salesforce, CRM Dynamics, Oracle Cloud etc desired. - Should have extensive research skills on company/organization profiling data. - MS office suite. - Skills in SQL queries and exposure to database environment would be an added advantage. Mandatory Skills Required: - Strong attention to detail and documentation of all activities. - “Can do” attitude, flexibility, ability to respond quickly and creatively to changing requirements. - Ability to “investigate” and QA the data points. - Self-motivated individual who takes additional team initiatives - Good Communication and Customer Service skills. - Collaborative and willingness to participate in wider initiatives. - Analytical skills and good business knowledge. - Ability to write crisp and concise business emails/notes. - Strong written and verbal English language skills HOW WE SUPPORT OUR COLLEAGUES In addition to our comprehensive benefits package, we are proud to be an equal-opportunity workforce. At Aon, we believe a diverse workforce is an innovative workforce. Our agile, inclusive environment allows colleagues to manage their well-being and work/life balance while empowering them to be their authentic selves. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging them to take time to focus on themselves. We offer a variety of workstyle options through our Smart Working model, but we also recognize that flexibility goes beyond just the place of work... and we are all for it Our continuous learning culture inspires and equips colleagues to learn, share, and grow, helping them achieve their fullest potential. As a result, Aon colleagues are more connected, more relevant, and more valued. COMMITMENT TO SUSTAINABILITY “Aon is dedicated to integrating sustainability into our core business practices. We strive to minimize our environmental impact through innovative solutions and responsible stewardship, ensuring a sustainable future for our clients and communities.” #LI-NR1