Branch Head-ettumanoor

5 hours ago

Kottayam KL IN GENTLEMAN CHIT FUNDS Full time

Job Title Branch Head - Ettumanoor We are looking for a dynamic target-driven and experienced Branch Head to lead and manage the Ettumanoor branch The ideal candidate will take complete ownership of branch performance ensuring excellence in sales collections customer service staff management and operational compliance This is a leadership role requiring strong business acumen and the ability to drive consistent results Key Responsibilities Take full responsibility for overall branch performance ensuring achievement of sales and collection targets Drive growth in chit registrations renewals and monthly due collections Monitor daily business activities and implement performance-improving strategies Team Leadership Development Recruit train lead and motivate branch staff including Sales Executives Admin and Customer Support teams Monitor individual staff performance ensure target adherence and execute corrective action plans for underperformance Maintain a positive work environment to ensure low staff attrition Customer Relationship Management Build and maintain strong relationships with existing customers while actively acquiring new customers Address customer grievances promptly and ensure high levels of customer satisfaction Operations Compliance Ensure 100 adherence to company SOPs audit guidelines and operational standards Oversee documentation accuracy operational discipline and branch-level regulatory compliance Ensure timely and accurate reporting to senior management Coordinate with key HO departments including Sales Finance HR and Legal for seamless business and compliance processes Key Performance Indicators KPIs 100 achievement of monthly sales and collection targets 97 regular bucket collection 10 staff attrition at branch level 100 compliance with SOPs internal audits and company policies 100 accuracy and timeliness of MIS reports Experience Minimum 5 years in branch management or supervisory roles within financial services Education Bachelor s degree required MBA in Marketing Finance preferred Industry Preference Chit Funds NBFCs Banking or other financial institutions Technical Skills Proficiency in MS Office data analysis and reporting tools Leadership Communication Strong team management coaching and target-driving capabilities Excellent interpersonal skills with strong customer communication abilities Mobility Two-wheeler with valid license preferred Working Hours Monday to Saturday 9 00 AM - 6 30PM Compensation Competitive salary with performance-based incentives Job Types Full-time Permanent Benefits Cell phone reimbursement Paid sick time Paid time off Work Location In person Job Types Full-time Permanent Pay 25 000 00 - 35 000 00 per month Benefits Provident Fund Work Location In person

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