Food And Beverage Operations Manager

Food & Beverage (F&B) Manager Location: Zorba Entertainment Pvt. Ltd. – Sultanpur, New Delhi Industry: Event Hospitality / Premium Banqueting & Outdoor Venues Experience Required: 6–10 Years in Premium Banquets / Event Hospitality / Hotels Role Overview We are seeking a dynamic and results-driven F&B Manager to oversee food and beverage operations across weddings, private events, and corporate functions hosted at Zorba. The role requires a blend of operational leadership, guest-centric execution, and vendor coordination within a high-end, fast-paced event environment. Key Responsibilities: Oversee all aspects of F&B operations: o Menu planning and development, including cost analysis and pricing strategies o Food and beverage purchasing and inventory management o Staff scheduling, training, and performance management o Maintaining a clean, safe, and welcoming environment for guests and staff. Ensure guest satisfaction: o Respond promptly and effectively to guest inquiries and complaints o Monitor guest feedback and implement necessary improvements o Build and maintain strong relationships with guests. Pre-Event Planning & Coordination: o Conduct site visits and pre-event meetings with clients to discuss event details, including menu preferences, room setup, and service requirements. o Develop and present customized banquet proposals, including pricing and menu options. o Coordinate with the culinary team to ensure menu items are prepared to the highest standards. o Manage room setups and layouts according to event specifications. o Oversee the procurement of all necessary equipment and supplies. Event Execution & Supervision: o Supervise the setup and breakdown of banquet halls and function rooms. o Ensure timely and efficient service of food and beverages to guests. o Monitor the quality of food and beverage presentation and service. o Address guest requests and concerns promptly and professionally. o Ensure compliance with all safety and sanitation regulations. Post-Event Follow-Up: o Conduct post-event reviews with clients to gather feedback and identify areas for improvement. o Prepare event reports, including sales and cost analysis. o Maintain accurate records of all banqueting activities. Team Management: o Recruit, train, and supervise banquet servers, bartenders, and other staff. o Develop and implement staff training programs to enhance service skills. o Conduct performance reviews and provide feedback to staff. o Maintain a positive and productive work environment. Financial Management: o Monitor and control banquet expenses to maximize profitability. o Develop and implement strategies to increase banquet sales and revenue. o Analyze sales data to identify trends and opportunities. Quality Control: o Conduct regular quality checks on food and beverage preparation and presentation. o Ensure that all banquet operations adhere to established standards of service and quality. Stay Updated: o Keep abreast of industry trends and best practices in banqueting and event management. o Attend industry events and conferences to expand knowledge and network. Qualifications: Proven experience as a Banquet F&B Manager, F&B Manager or in a similar role within a hotel, resort, or other relevant setting. Strong leadership, organizational, and communication skills. Excellent customer service and interpersonal skills. Ability to work effectively under pressure and meet deadlines. Proficiency in POS systems and other relevant software. Food Safety Certification (preferred). Bachelor's degree in Hospitality Management or a related field (preferred). Benefits: Competitive salary and benefits package. Opportunities for professional growth and development. Dynamic and rewarding work environment.