Assistant General Manager Operations

3 weeks ago


Gurgaon, Haryana, India Trailytics Full time
Job Description

Job Title: Assistant General Manager Operations

Location: Gurgaon

Experience Required: 8+ Years

Department: Operations

Reports To: General Manager / Director of Operations

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About Us:

We are a fast-growing eCommerce and analytics-driven company, helping brands scale through insights, operational excellence, and innovative strategies. We are looking for a dynamic and experienced Assistant General Manager Operations who brings a deep understanding of the eCommerce landscape, can lead cross-functional projects, and strengthen client partnerships to drive growth.

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Key Responsibilities:

Operations & Execution

Oversee end-to-end operations for multiple eCommerce projects and ensure seamless execution.

Identify inefficiencies in current operational workflows and implement process improvements.

Own inventory, fulfillment, and marketplace operations performance metrics.

Business Insights & Strategy

Leverage data-driven insights to influence key business decisions and improve ROI.

Collaborate with analytics and BI teams to develop actionable reports and dashboards.

Monitor and report KPIs to leadership and drive continuous improvement initiatives.

Client Relationship Management

Act as the primary point of contact for key clients and stakeholders.

Understand client goals and align internal teams to deliver exceptional service.

Conduct regular reviews with clients to present performance, insights, and growth opportunities.

Project Management

Lead strategic initiatives and cross-functional projects across teams (sales, tech, operations, analytics).

Manage timelines, budgets, and deliverables, ensuring alignment with business objectives.

Proactively identify and mitigate risks that can impact project success.

Team Leadership

Mentor and lead junior team members; promote a culture of ownership and performance.

Drive collaboration across internal departments to achieve business outcomes.

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Qualifications:

Bachelors/Masters degree in Business, Operations, or related field.

8+ years of proven experience in eCommerce operations, business insights, and client management.

Strong analytical mindset with proficiency in tools like Excel, SQL, Power BI/Tableau.

Demonstrated success in handling end-to-end eCommerce project delivery.

Excellent communication and interpersonal skills.

Experience with marketplaces (e.g., Flipkart, Amazon), D2C platforms, or omnichannel operations is a plus.

PMP or Agile certifications are an advantage.

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Why Join Us

Work with a collaborative, high-growth team at the forefront of eCommerce innovation.

Opportunity to drive strategic impact in a fast-paced environment.

Competitive compensation and leadership role with growth potential.

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