Apply in 3 Minutes: Sr Database Engineer

Company Description It all started in sunny San Diego California in 2004 when a visionary engineer Fred Luddy saw the potential to transform how we work Fast forward to today - ServiceNow stands as a global market leader bringing innovative AI-enhanced technology to over 8 100 customers including 85 of the Fortune 500 Our intelligent cloud-based platform seamlessly connects people systems and processes to empower organizations to find smarter faster and better ways to work But this is just the beginning of our journey Join us as we pursue our purpose to make the world work better for everyone What you get to do in this role We are an escalations team in Operations that primarily works on databases performance infrastructure scalability innovate solutions Diagnose and resolve complex database performance issues across PostgreSQL and MySQL and provide RCAs Perform query optimization indexing and database configuration adjustments to ensure optimal response times and resource utilization Proactively monitor and analyze database workloads identify bottlenecks and recommend improvements to developers and other teams Perform MariaDB MySQL to Postgres migrations Provide on-call support during weekends on rotational basis You ll get an opportunity of leading individual projects including driving project outcomes delivering technical solutions for complex business needs Work with cross functional teams pursue to the resolution of bugs identified Proactive monitoring of customer infrastructure to avoid any P1 P2 escalations Ensure that MTTR Mean Time To Resolve of any issues stays within SLA Deep dive on Database and ServiceNow Platform performance bottlenecks by utilizing performance engineering tools Qualifications To be successful in this role you have 5 years of hands-on experience as a Database Administrator or Database Operations Engineer with a strong focus on PostgreSQL and MySQL in production or business critical environments Expertise in database architecture indexing query tuning performance optimization high-availability solutions and regular DB administration activities such as schema tablespace and backup recovery management 3 years of experience providing support on a SaaS PaaS or Cloud Infrastructure product solution Proven experience with concurrency multithreading and distributed system architectures Hands-on experience with database monitoring tools and setting up effective alerts Experience in data mining tool such as Splunk Grafana or ELK stack tool Unix skills including development navigation file manipulation permissions searching finding files and text contents and administrative actions Develop and implement automation scripts e g Python Bash for routine operational tasks deployments and health checks Strong experience with application database performance engineering tools pgbench sysbech mysqlslap jmeter flamegraph is highly preferred Experience with ServiceNow platform scripting tuning troubleshooting is highly preferred Formal experience on a DevOps support or Operational team is desired Experience in supporting large scale web-based distributed application running on JVM Apache Tomcat is preferred Additional Information Work Personas We approach our distributed world of work with flexibility and trust Work personas flexible remote or required in office are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location Equal Opportunity Employer ServiceNow is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements Accommodations We strive to create an accessible and inclusive experience for all candidates If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance Export Control Regulations For positions requiring access to controlled technology subject to export control regulations including the U S Export Administration Regulations EAR ServiceNow may be required to obtain export control approval from government authorities for certain individuals All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities From Fortune 2025 Fortune Media IP Limited All rights reserved Used under license