Apprentice, Order-to-cash

About the Role Grade Level for internal use 05 The Team The Business S P Global Business Services supports billing and collections for the S P Global Divisions providing products and services worldwide to customers contracting with our organization The Billing teams are responsible for processing new and renewal customer contracts and revisions on existing contracts to ensure alignment with correct Commercial Sales policies The Credit and Collections team is responsible for the collection of accounts receivables They carry out these responsibilities following established business procedures and policies designed to manage revenue and provide excellent customer service The Impact This role will be part of the Corporate Finance Business Services team responsible for providing customer support to various divisions of S P Global What is in it for you You will be a member of the Corporate Finance team assuring the Global Business Services operations customer support is best in class globally focused and customer centric to support a growth minded organization You will have the chance to work in a diverse and multicultural environment interacting with clients and team members worldwide Key Responsibilities - Client Financial Relations Collections Participation in the collection of all outstanding receivables which includes making collections calls and other communications with clients Enforcing Policies and procedures related to collection activities and payment processing Providing timely customer service for items such as customer refunds payment forms payment discrepancies and tax forms Monitoring and maintaining accounts within assigned territory which include performance of reconciliations and adjustments Working with other business teams including Sales Order Management and Client Services to solve customer issues impacting payment Noting and reporting customer status through account reviews account notes and meetings with various business stakeholders Assisting in the maintenance of customer contact information Training new Apprentices Sharing knowledge and understanding of processes and procedures Performing other related tasks as required Key Responsibilities - Order Management Billing Responsible for processing Quotes submitted by the Commercial organization and ensuring they follow business partner operational guidelines Complete an accurate and thorough review of Standard Quotes daily in our CRM Customer Relationship Management Systems Salesforce to provide an accurate invoice to clients for prompt payment Gain understanding of core billing systems Zuora Oracle Cloud Fusion SAP Salesforce CPQ and tools utilized in Business Services Notify management of trends within OM Review that have a negative impact to SLA Service Level Agreement or to our subscribers Document and provide prompt actionable resolution Fulfill all audit requirements set forth by management Performing other related tasks as required Qualifications At least a bachelor s degree in any field or relevant discipline - Freshers only Experience in Customer Service Collections or Billing roles is a plus but not required Candidates must have strong verbal and written English communication skills Candidates will be required to perform in team and individual settings and will be working with global business partners Excellent problem-solving skills attention to detail goal oriented and high initiative attributes are competencies for success in this role A commitment to excellent customer service Basic knowledge of MS Office Suite products including Excel is a plus Must be amenable to working a hybrid schedule with a minimum of two days each week in an office setting L1-RS2 What s In It For You Our Purpose Progress is not a self-starter It requires a catalyst to be set in motion Information imagination people technology-the right combination can unlock possibility and change the world Our world is in transition and getting more complex by the day We push past expected observations and seek out new levels of understanding so that we can help companies governments and individuals make an impact on tomorrow At S P Global we transform data into Essential Intelligence pinpointing risks and opening possibilities We Accelerate Progress Our People We re more than 35 000 strong worldwide-so we re able to understand nuances while having a broad perspective Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it We are changing the way people see things and empowering them to make an impact on the world we live in We re committed to a more equitable future and to helping our customers find new sustainable ways of doing business We re constantly seeking new solutions that have progress in mind Join us and help create the critical insights that truly make a difference Our Values Integrity Discovery Partnership At S P Global we focus on Powering Global Markets Throughout our history the world s leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals Benefits We take care of you so you can take care of business We care about our people That s why we provide everything you-and your career-need to thrive at S P Global Our benefits include Health Wellness Health care coverage designed for the mind and body Flexible Downtime Generous time off helps keep you energized for your time on Continuous Learning Access a wealth of resources to grow your career and learn valuable new skills Invest in Your Future Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs Family Friendly Perks It s not just about you S P Global has perks for your partners and little ones too with some best-in class benefits for families Beyond the Basics From retail discounts to referral incentive awards-small perks can make a big difference For more information on benefits by country visit Global Hiring and Opportunity at S P Global At S P Global we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills experience and contributions Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets Recruitment Fraud Alert If you receive an email from a spglobalind com domain or any other regionally based domains it is a scam and should be reported to S P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment delivery of equipment Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activity Equal Opportunity Employer S P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law Only electronic job submissions will be considered for employment If you need an accommodation during the application process due to a disability please send an email to and your request will be forwarded to the appropriate person US Candidates Only The EEO is the Law Poster describes discrimination protections under federal law Pay Transparency Nondiscrimination Provision - Job ID 318679 Posted On 2025-07-29 Location Noida Uttar Pradesh India