Circle Account Manager

Altius is a leading telecom infrastructure platform in India, with a vast portfolio of telecom sites and solutions that connect millions of Indians to content, enterprises, and essential services. The company supports a range of telecom technologies, from 2G to 5G, IoT, small cells, and AI applications. Altius offers innovative solutions like Macro Towers, In-Building Solutions, Small Cells, and Power & Space solutions for mobile network operators.

Job Description

Job Title: Circle Account Manager

Function: Commercial & Sales

Reporting: Circle Sales Head

Internal Level: Deputy Manager

Job Purpose

The role is mainly responsible for business management & growth in the defined circle. The key responsibilities include the achievement of Sales AOP for the circle, Circle Customer Account Management, internal & external stakeholder management, and accurate collections driven by mitigation and timely resolution of billing related disputes.

The incumbent will be broadly responsible for the following:

- Proactively track the status of all circle level collections against receivables and closely monitor the ageing of receivables.
- Provide status updates to Manager on a periodic basis with details of amount due for specific accounts, current status, action plan for recovery, etc.
- Plan and execute visits to all clients within the circle and build strong relationships with circle level customer stakeholders to ensure timely and comprehensive collection of dues
- Engage with the internal finance teams to ensure accurate and detailed reconciliation of payments against invoices raised. Carryout timely resolution of collections related issues (through credit / debit notes, where required).

Job Responsibilities

Collections

- Ownership of 100% collection as per Monthly Target
- DSO and Aging of outstanding
- Red flag any issue anticipated to have adverse impact on timely collection of dues.
- Internal customer on boarding for the support required in terms of timely collections.
- Adherence to Collection Process and Escalation Matrix.
- Carry out timely resolution of collections related issues. Where required, ensure that resolution of issues through a credit note / debit note is completed within 180 days of billing

Customer Engagement and Sales Funnel Generation

- Circle account management for MNO and ISP at N-1 level
- ZBM relationship management / BSNL SSA level mapping
- Driving Customer satisfaction across MNO team
- Sales and Revenue target achievement for Anchor/ Colo for the respective account
- Sales Funnel generation
- Customer DPR reporting
- Internal reporting – Account Wise
- Validation of customer inputs in SR, SO, RFAI for ER
- Reconciliation with customer and coordination with ER

Dispute Resolution

- Accurate reporting of Outstanding & Billing Disputes
- Mitigation & Resolution of billing disputes in a timely manner

Engagement with Circle Level Client Stakeholders

- Strong Customer Relationship & Business Engagements.
- Daily / Weekly interactions with Operator execution teams at Circles.
- Drive C-SAT process at circles and own continuous improvement plan internally & externally.
- Manage issues raised by OPCOs that impact New Business & Collections
- Create Customer delight across the spectrum of external stakeholders

Accurate Market Intelligence & Timely Information Sharing

- Monthly Market Share Analysis & Reporting
- Order Win / Loss Analysis
- Engagement with the Operator teams for emerging requirements and business trends

Job specifications

Education: Graduate

Experience: Minimum 5 years of experience in a sales / collection's role

Technical Skills: Product acumen, Key account management, Sales reporting & measurement, Analytical & Technical Skills, Competitor intelligence, Knowledge of IT tools

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