Senior Technical Analyst

Job Summary Provide expert support for Windows OS Apps Nexthink Apps enterprise packaging - MSIX IntuneWin ensuring stability and security across systems Windows 10 11 MAC OS Develop and maintain scripts using PowerShell Python etc to automate IT tasks enhancing efficiency and reliability Familiarize with Azure DevOps ADO and able automate tasks within ADO Handle low priority incidents quickly and effectively minimizing user disruption Proactively identify and implement improvements to IT services enhancing system performance and user experience Experienced in MSIX Packaging and Intune Large-Scale Support Experience Proven ability to handle enterprise environments of similar size supporting 100K devices and 900 packages across diverse geographies Advanced Troubleshooting L3-level expertise for resolving complex issues with client OS software and security policies Monitor system health performing checks to prevent potential issues and reduce incidents Support security protocols and compliance measures especially within Windows OS environments Coordinate and perform system upgrades and patch management ensuring systems remain secure and up-to-date Key Responsibilities Strategy Workplace Services - Workplace Technologies is responsible for the technology used by all SCB staff ranging from Windows OS MAC desktop Application Hosting Packaging etc Business Manage and deliver root cause analysis of complex technical challenges Troubleshoot various desktop and application issues impacting end user experience Define workarounds for known errors and initiate process improvements Partner with product management development and engineering leaders to develop solutions to bolster the end user experience Design and execute usability studies utilizing your broad knowledge of user experience and methodological expertise Deliver automated solutions to large enterprise environments Processes To follow the Work instruction guide provided for all the BAU activities with compliance and regulatory requirement with zero tolerance People Talent Years of Experience Minimum 7 years of experience in IT systems administration with a focus on Windows OS MSIX Packaging Nexthink- AppLocker AD GPOs etc Proven experience with incident management scripting and continuous service improvement Risk Management Ensure Windows Packaging Nexthink analytics to comply to Enterprise Risk Management Framework ERMF Operation Risk Framework ORF Information and Cyber Security Risk ICS as well as any other applicable policies standards and processes for the Bank Governance To follow the Work instruction guide provided for all the BAU activities with compliance and regulatory requirement with effectiveness of the Group s arrangements to deliver effective governance oversight and controls in the business and if necessary oversee changes in these areas Awareness and understanding of the regulatory framework in which the Group operates and the regulatory requirements and expectations relevant to the role Regulatory Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct Take personal responsibility for embedding the highest standards of ethics including regulatory and business conduct across Standard Chartered Bank This includes understanding and ensuring compliance with in letter and spirit all applicable laws regulations guidelines and the Group Code of Conduct Effectively and collaboratively identify escalate mitigate and resolve risk conduct and compliance matters Lead to achieve the outcomes set out in the Bank s Conduct Principles Fair Outcomes for Clients Effective Financial Markets Financial Crime Compliance The Right Environment Serve as a Director of the Board Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association or equivalent Key stakeholders Transformation Technology and Operations T O Technology Architecture TA Workplace Services WPS members and Bank Users Other Responsibilities Role Specific Technical Competencies Windows 10 11 MAC OS Active Directory Azure Active Directory Scripting using PowerShell VBScript Python etc IT Service Management Communication Skills Qualifications Bachelor s degree in Information Technology Computer Science or a related field Equivalent experience may be considered for candidates with significant expertise Skills and Experience Microsoft Certifications preferred Microsoft Certified Azure Administrator Associate ITIL Certification preferred ITIL Foundation or higher to support understanding of IT service management Scripting Proficiency Demonstrable experience with PowerShell scripting other scripting languages like Python are a plus Strong analytical and troubleshooting skills Excellent documentation skills and a collaborative approach to working with team members Familiarity with compliance standards and security best practices within AD Windows and MAC environments About Standard Chartered We re an international bank nimble enough to act big enough for impact For more than 170 years we ve worked to make a positive difference for our clients communities and each other We question the status quo love a challenge and enjoy finding new opportunities to grow and do better than before If you re looking for a career with purpose and you want to work for a bank making a difference we want to hear from you You can count on us to celebrate your unique talents and we can t wait to see the talents you can bring us Our purpose to drive commerce and prosperity through our unique diversity together with our brand promise to be here for good are achieved by how we each live our valued behaviours When you work with us you ll see how we value difference and advocate inclusion Together we Do the right thing and are assertive challenge one another and live with integrity while putting the client at the heart of what we do Never settle continuously striving to improve and innovate keeping things simple and learning from doing well and not so well Are better together we can be ourselves be inclusive see more good in others and work collectively to build for the long term What we offer In line with our Fair Pay Charter we offer a competitive salary and benefits to support your mental physical financial and social wellbeing Core bank funding for retirement savings medical and life insurance with flexible and voluntary benefits available in some locations Time-off including annual leave parental maternity 20 weeks sabbatical 12 months maximum and volunteering leave 3 days along with minimum global standards for annual and public holiday which is combined to 30 days minimum Flexible working options based around home and office locations with flexible working patterns Proactive wellbeing support through Unmind a market-leading digital wellbeing platform development courses for resilience and other human skills global Employee Assistance Programme sick leave mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth with opportunities to reskill and upskill and access to physical virtual and digital learning Being part of an inclusive and values driven organisation one that embraces and celebrates our unique diversity across our teams business functions and geographies - everyone feels respected and can realise their full potential 37365