▷ Only 24h Left Engineer

5 days ago

Pune India Tata Communications Limited Full time

Job Description

Job Family Descriptor - Service Assurance

Responsible for operation and maintenance of network equipment (fault, configuration, alarm, performance, security).
Ensures efficient technical customer service delivery as per SLAs.
Manages Technical Support Center and escalation desk/tickets for NOC and SOC issues.
Reviews and resolves L3/L4 incidents to maintain network efficiency and availability.
Provides technical support for installations, maintenance, upgrades, and repairs across IP, Transport, Voice, Mobility, and ATM services.
Monitors network traffic and performance to minimize transmission interruptions.
Oversees vendor performance, especially during critical incidents and SLA breaches..
Resolves network and SOC issues effectively and in a timely manner.
Drives initiatives for network facility enhancements and operational efficiencies.
Establishes tools and procedures for network performance monitoring.
Ensures platform and service availability through least-cost routing and SLA compliance.

Broad Outline of the Role

Applies domain knowledge in Service Assurance to work productively under broad instruction.
Participates in key projects as a contributing team member.
Proactively identifies risks/issues and seeks guidance to ensure quality outcomes.
Operational role with direct impact on Service Assurance results.
Works under supervision while identifying and suggesting improvements.
Actively develops complex skills and abstract knowledge to gain proficiency.
Adapts effectively to unfamiliar challenges within the specialization.
Education: Engineering Graduate (CCNA/CCNP certification preferred).
Experience: 1-4 years.

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