Account Manager: POSM or Promos

Role Overview The Account Manager is responsible for managing daily client servicing and project delivery for marketing production in India. This includes POSM, print, packaging, OOH, premiums, and retail activation. The role ensures projects are executed on time, within budget, and to the required quality, while supporting communication across clients, suppliers, and internal delivery teams (sourcing, QC, artwork, production). This position is central to ensuring smooth workflow across India-based production partners and internal cross-functional teams. Key Responsibilities 1. Client Management - Act as the primary day-to-day contact for Indian client teams (brand, trade, activation). - Manage daily communication, clarifications, feedback cycles, and approvals. - Prepare and deliver project updates, trackers, WIP reports, and status summaries. - Support the alignment of briefs, scoping, and campaign requirements. 2. Project Execution & Workflow Control - Own project timelines from briefing through sampling, production, and dispatch. - Manage production workflow for POSM, merchandising, print collaterals, OOH, and packaging items. - Maintain trackers, schedules, project documentation, and internal databases. - Ensure briefs are complete and technically accurate before sharing with artwork/sourcing. - Coordinate artwork routing, revisions, version control, and client approvals. - Prevent delays by proactively chasing teams, suppliers, and stakeholders. 3. Supplier & Production Coordination - Liaise with sourcing for RFQs, quotations, vendor selection, and negotiation support. - Work with QC to coordinate sampling, pre-production checks, quality inspections, and defect resolution. - Track supplier timelines and escalate risks early. - Ensure all production outputs match specifications, dielines, colour standards, and materials. 4. Commercial & Financial Governance - Prepare job estimates, cost summaries, approval papers, and supporting documentation. - Track project budgets, PO creation, receivables status, and invoice timing. - Ensure data accuracy in all financial and operational systems. - Support month-end reporting, forecasting, savings tracking, and audit requirements. 5. Cross-Functional Collaboration - Coordinate with artwork teams, sourcing, QC, logistics, and finance to ensure seamless delivery. - Participate in operational reviews, team huddles, and planning sessions. - Partner with the Senior Account Manager on complex projects or escalations. - Provide inputs to improve workflow processes and India-specific efficiencies. 6. Quality & Risk Management - Review samples, proofs, and supplier submissions before client approval. - Flag risks relating to scope, timing, materials, or feasibility. - Document issues, corrective actions, and lessons learned. Requirements Experience - 3–5 years of experience in marketing production, shopper marketing, merchandising, retail activation, print/POSM, or client servicing. - Experience working with Indian vendors (POSM, print, packaging, OOH) strongly preferred. - Familiarity with artwork coordination, pre-press, and basic production terminology. Skills - Strong communication in English and Hindi. - Able to manage multiple projects and deadlines at once. - Excellent organisational, coordination, and documentation abilities. - Commercial awareness (cost sheets, budgeting, PO/invoice process). - Proficiency in Excel, Google Sheets, and workflow tools. Soft Skills - Proactive, calm under pressure, and solutions-driven. - Strong ownership and accountability. - High attention to detail. - Able to build strong relationships with internal teams and suppliers.