Assistant Manager

4 days ago

Bengaluru, India Ample Technologies Full time

Job Description Key Roles & Responsibility : 1. Consult - Collaborate closely with Stakeholders - , Business Head, Cluster Managers, Store Managers and Sales Teams to identify learning needs across product knowledge, selling skills, and customer experience. - Act as a consultant to salespeople, providing guidance and support for challenges faced on the job, including observation-based feedback to enhance performance. - Partner with Subject Matter Experts (SMEs), and the marketing team to ensure content accuracy and alignment with brand strategies. 2. Develop - Design and develop engaging training content tailored for in-person workshops and LMS platforms, incorporating diverse instructional strategies such as gamification, storytelling, scenario-based learning, case studies, and simulations, micro learning, and interactive videos. - Leverage tools like Vyond or equivalent animation software to create engaging video-based content. - Continuously update and refresh training content to align with new product launches, seasonal campaigns, and business priorities. - Be the LMS SPOC to manage content deployment, course structuring, and certification pathways. 3. Deliver - Facilitate interactive classroom or in store sessions, virtual instructor-led training (VILT), and LMS-driven courses across PAN India focusing on cross-selling techniques, customer engagement, and Business KPI's UPT, Conversion. - Conduct new hire onboarding programs for accessories, ensuring foundational knowledge and selling strategies are imparted effectively. - Conduct regular Train-the-Trainer (TTT) sessions for brand trainers to upskill them on new products & training methodologies. - Collaborate with brand trainers to ensure quick and timely delivery of training programs across all stores. - Equip channel partners with training, tools, and resources to enhance product knowledge and service capabilities. 4.Evaluate - Design and implement training assessments, and feedback mechanisms to measure learning effectiveness and retention. - Analyze data-driven insights from LMS reports, participant feedback, and sales metrics to evaluate training impact and identify areas for improvement. - Continuously refine training programs based on evaluation outcomes, stakeholder feedback, and business goals. Desired Profile: - Strong expertise in content development for in-person and digital (LMS) learning environments. - Proficient in tools like Vyond, PowerPoint, and other content creation platforms. - Knowledge of LMS operations including content upload, learner tracking, and certification. - Deep understanding of Audio systems, accessory products (audio, wearables, power, cases). - Passion for technology ,sales and facilitation. - Excellent communication, presentation, and storytelling skills. - High inclination towards selling technology and delivering training on products & accessories - Strong Business Acumen - High adaptability, result orientation, and willingness to travel PAN India.

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