Incident Manager
1 week ago
Solugenix is a leader in IT services delivering cutting-edge technology solutions exceptional talent and managed services to global enterprises With extensive expertise in highly regulated and complex industries we are a trusted partner for integrating advanced technologies with streamlined processes Our solutions drive growth foster innovation and ensure compliance-providing clients with reliability and a strong competitive edge Recognized as a 2024 Top Workplace Solugenix is proud of its inclusive culture and unwavering commitment to excellence Our recent expansion with new offices in the Dominican Republic Jakarta and the Philippines underscores our growing global presence and ability to offer world-class technology solutions Partnering with Solugenix means more than just business-it means having a dedicated our financial client focused on your success in today s fast-evolving digital world Job Title Incident Manager Mid Level Location Hyderabad Position Full Time Work Mode Work from Office Required Experience 3-6 years Timings 24 7 Rotational Shifts Job Summary The experienced support analyst will be responsible for monitoring different applications related to alerts service now tickets Chat pings and ensure they are addressed in timely manner The support team handles the L1 activities and escalates the issues to next level teams as and when needed Role and Responsibilities Monitor and ensure incoming P1 and P2 incidents are assigned accurately categorized and prioritized Assess the impact and severity of incidents making real-time decisions to escalate as necessary based on predefined procedures Collaborate with cross-functional teams including technical and non-technical stakeholders to ensure effective incident resolution Maintain clear and constant communication throughout the incident lifecycle providing updates and status reports to stakeholders leadership and users Facilitate post-incident reviews to identify root causes and contributing factors of incidents ensuring that corrective and preventive actions are implemented Generate comprehensive incident reports highlighting key findings outcomes and recommendations for improvement Ensure alignment with ITIL or other industry-standard frameworks to optimize incident management procedures Collaborate with the Incident Management team to develop and refine incident response processes workflows and best practices Ensure alignment with ITIL or other industry-standard frameworks to optimize incident management procedures Flexibility to work in 24 7 rotational shifts i e early morning afternoon night and weekend shifts Key Skills 1 3 to 6 years experience in a support analyst role 2 Strong understanding of IT infrastructure systems and applications 3 Excellent problem-solving skills and the ability to make sound decisions under pressure 4 Exceptional communication and interpersonal skills to interact with stakeholders at various levels 5 Bachelor s degree in information technology Computer Science or related field 6 Experience in Service now JIRA ITSI 7 Certifications such as ITIL Certified Information Systems Security Professional CISSP or Certified Incident Manager CIM are a plus 8 Analytical mindset with the capability to drive trend analysis and implement process improvements 9 Willing to work in 24 7 rotational shifts Education Certifications Bachelor s degree Computer Science or related field
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Incident Commander
2 weeks ago
Hyderabad, Telangana, India HighRadius Full timeAbout Us HighRadius, a renowned provider of cloud-based Autonomous Software for the Office of the CFO, has transformed critical financial processes for over 800+ leading companies worldwide. Trusted by prestigious organizations like 3M, Unilever, Anheuser-Busch InBev, Sanofi, Kellogg Company, Danone, Hershey's, and many others, HighRadius optimizes...
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Incident Manager
2 weeks ago
Hyderabad, India Milestone Full timeOverview Triage and analyze the major incident using the known triage data gathered, support documentation, and define procedures. Facilitate, manage, and document the Incident throughout the lifecycle of the Incident. Proactively lead and drive outages to quick service restoration; provide support and leadership for all events, especially high priority...
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Incident Manager
2 weeks ago
Hyderabad, India SS&C Technologies Holdings Full timeJob Description Job Overview Intralinks is seeking a motivated, energetic individual with strong technical knowledge, project management, and communication skills for the position of Incident Manager. This individual will be responsible for driving incident resolution across the Intralinks organization. The Incident Manager will be part of the Service...
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Incident Manager
2 weeks ago
hyderabad, India TechMojo Solutions Private Limited Full timeIncident Manager Required skills: Prior development background will be a plus. ITIL certification (preferably) Strong oral and written communication skills to communicate and discuss with client teams and CXOs. Responsibilities: 1. Owning and overseeing the incident management process and team members involved in resolving the incident 2. Responding to a...
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Incident Manager
1 day ago
Hyderabad, Telangana, India TechMojo Solutions Private Limited Full time ₹ 40,00,000 - ₹ 1,20,00,000 per yearIncident Manager Required skills: Prior development background will be a plus. ITIL certification (preferably) Strong oral and written communication skills to communicate and discuss with client teams and CXOs. Responsibilities: 1. Owning and overseeing the incident management process and team members involved in resolving the incident 2. Responding to...
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Incident Manager
7 days ago
Hyderabad, India Solugenix Corporation Full timeSolugenix is a leader in IT services, delivering cutting-edge technology solutions, exceptional talent, and managed services to global enterprises. With extensive expertise in highly regulated and complex industries, we are a trusted partner for integrating advanced technologies with streamlined processes. Our solutions drive growth, foster innovation, and...
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Incident Manager
2 weeks ago
Hyderabad, Telangana, India Diebold Nixdorf Full time ₹ 12,00,000 - ₹ 36,00,000 per yearDescriptionAs a Critical Incident Manager, you assess, lead, and resolve potential and critical incidents in real time. Your primary objective is to restore services to the customer as quickly and efficiently as possible. To achieve this, you must be a strong and decisive leader, capable of guiding all stakeholders in the right direction under pressure.You...
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Incident Manager
19 hours ago
Hyderabad, Telangana, India SS&C Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per yearAs a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.Job...
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Incident Manager
2 weeks ago
hyderabad, India Diebold Nixdorf Full timeAs a Critical Incident Manager, you assess, lead, and resolve potential and critical incidents in real time. Your primary objective is to restore services to the customer as quickly and efficiently as possible. To achieve this, you must be a strong and decisive leader, capable of guiding all stakeholders in the right direction under pressure.You take...
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Incident Manager
2 weeks ago
Hyderabad, India Diebold Nixdorf Full timeAs a Critical Incident Manager, you assess, lead, and resolve potential and critical incidents in real time. Your primary objective is to restore services to the customer as quickly and efficiently as possible. To achieve this, you must be a strong and decisive leader, capable of guiding all stakeholders in the right direction under pressure. You take...
