Solution Architect

Overview: WELCOME TO SITA At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry. You’ll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don’t just move the world forward - we’re proud to be recognized as a Great Place to Work® by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow. Are you ready to love your job? The adventure begins right here, with you, at SITA. ABOUT THE ROLE & TEAM A Solution Architect serves as a bridge between Sales, customer-facing teams, and technical departments. They provide technical expertise to Sales teams by crafting solutions that align with customer needs and leverage cutting-edge technology effectively. We’re seeking a highly skilled and hands-on Lead Architect to join our dynamic Customer Solutions team. In this role, you’ll not only drive solution design at a strategic level but also roll up your sleeves to code, prototype, and validate technical designs where needed. You’ll play a critical role in shaping solutions that address customer challenges beyond our core product offerings. This is a role for someone who thrives in both designing architectures and diving into technical details, collaborating across teams like Enterprise Architecture, Product Development, Sales, and Delivery to bring ideas to life. The world is changing. Are you ready to define the future of travel with us? WHAT YOU’LL DO - Work closely with Sales to analyze complex business challenges and requirements beyond core product capabilities. - Design and develop technical solutions hands-on, including proof-of-concepts, prototypes, and technical validations where required. - Architect innovative solutions that balance customer needs with feasibility, scalability, and cost-effectiveness. - Leverage your deep technical expertise (.NET, Java, Cloud, API design, etc.) to provide guidance and actively participate in technical design reviews. - Collaborate with cross-functional teams to ensure alignment with SITA’s strategy and customer success. - Prepare and present comprehensive technical proposals, architecture diagrams, timelines, and estimates. - Identify potential technical risks early and develop mitigation plans. - Engage with stakeholders to explain and defend solution designs, addressing both technical and business concerns. - Stay abreast of emerging technologies and industry trends to bring innovation into solution designs. - Provide detailed solution documentation for a smooth handover to implementation teams. Qualifications: ABOUT YOUR SKILLS - Proven experience in customer-facing technical sales or solution architecture, with a strong background in pre-sales activities. - Hands-on coding experience in technologies such as .NET, Java, and modern web frameworks, with the ability to build prototypes and validate designs. - Strong knowledge of solution architecture across infrastructure, applications, and integrations (Cloud and On-Premises environments). - Experience with cloud platforms (preferably Azure and AWS both), including designing cloud-native architectures. - Proven ability to respond to RFPs and craft compelling, technically sound proposals. - Excellent communication skills to engage technical and non-technical stakeholders effectively. - Strong problem-solving abilities and a mindset that balances strategic vision with technical detail. - Familiarity with enterprise integration patterns, APIs, and microservices architecture. - A passion for staying close to technology while influencing strategic decisions. - Ability to mentor and coach dev. teams on architecture best practices and design patterns. NICE-TO-HAVE - Experience with DevOps practices and tools (CI/CD pipelines, containerization using Docker/Kubernetes). - Familiarity with modern front-end frameworks (e.g., Angular, React, or Vue.js). - Understanding of security best practices in solution architecture, especially for cloud and hybrid deployments. WHAT WE OFFER We’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. 🏡 Flex Week: Work from home up to 2 days/week (depending on your team’s needs) ⏰ Flex Day: Make your workday suit your life and plans. 🌎 Flex Location: Take up to 30 days a year to work from any location in the world. 🌿Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health – a personalized platform that supports a range of wellbeing needs. 🚀Professional Development: Level up your skills with our training platforms, including LinkedIn Learning 🙌🏽 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.