Tv01cs – Customer Support Quality Check

7 days ago

Tirunelveli TN IN Gove Enterprises Full time

Position Customer Support - Quality Check Fresher Location Tirunelveli Type Full-time Experience Fresher 0-1 year Training will be provided Role Overview The Customer Support Quality Check role focuses on reviewing support interactions to ensure accuracy professionalism and alignment with company standards The person will evaluate calls chats and emails identify errors and help improve overall customer service quality This role is ideal for someone who is observant analytical and eager to learn Key Responsibilities Quality Monitoring Review customer support calls chats and emails Check communication accuracy tone professionalism and process adherence Validate the correctness of information shared with customers Error Identification and Analysis Identify gaps in customer handling documentation or behaviour Highlight recurring issues and errors with clear observations Support the team in improving quality scores Reporting and Documentation Prepare quality audit reports Maintain quality score sheets and trackers Document findings and improvement recommendations Feedback Support Share constructive feedback with agents Support team leaders in training and process improvements Work closely with support teams to enhance customer satisfaction Required Skills and Qualifications Strong logical and analytical skills Good listening and learning ability Attention to detail and error-spotting skill Excellent communication skills Excel knowledge - Mandatory Basic SQL - Required Preferred Skills Basic understanding of customer service processes Interest in QA Quality Monitoring roles Education Any degree What You ll Gain Hands-on experience in quality auditing Skill development in analysis reporting and customer service standards Opportunity to build a career in Customer Support Quality Assurance How to Apply Interested candidates can apply through our official website Submit your resume at www gove co careers Job Category Customer Service Executive Job Type Full Time Job Location Tirunelveli

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