Engineer

Job Title Engineer Career Level C3 Introduction to role Are you ready to disrupt an industry and change lives Join a world-leading pharmaceutical company headquartered in the United Kingdom operating in over 100 countries As an Engineer you ll be part of a large infrastructure support and maintenance function that spans several continents Your work will have a direct impact on patients transforming our ability to develop life-changing medicines We empower the business to perform at its peak combining cutting-edge science with leading digital technology platforms and data Accountabilities As an Engineer you will manage and deliver end-to-end Software Management activities to support the globally used AZ SoftwareStore You ll demonstrate high-level competence in technical expertise of tools and processes defining your own technical process for Technical review Packaging Quality Analysis and Compatibility assessment Responsibilities include liaising with the License management team for software license categorizations and with the Deployment team for Mass Deployment You ll provide technical solutions for new project rollouts coordinate support and plan technical delivery for various projects Take ownership of customer issues reported and see problems through to resolution with proficient knowledge Perform RCA for problem determination and workaround resolution on major incidents using Lean methods Follow ITIL standard processes to resolve incidents and problems Create and maintain Knowledge base articles for known issues Identify and implement service improvement plans on processes and tools wherever possible Handle service requests and diagnose fix P3 P4 end-user related incidents Essential Skills Experience Bachelor s degree or equivalent with 5 to 6 years Operational experience Experience in managing Incidents Problems changes and capacity management aspects Demonstrated ability handling large number of incidents via any ITSM tool Flexibility to work in shifts on a rotational basis covering Americas EMEA and ASIAPAC regions 24 7 An ability to work effectively in a matrix organization is essential A self-starter with high levels of drive energy resilience and a desire for professional excellence Good communication Good experience in Admin Studio and InstallShield required Experience in scripting and fix PowerShell and VBScript Experience in SCCM and fix installation failures Experience knowledge in Intune and MSIX Desirable Skills Experience Diploma Bachelor s degree Multi years of work experience in Technical teams working in shifts ITIL Certification and any one technical certification Good Knowledge in AppV 5 x Certified Knowledge in ITIL process Knowledge in Shopping tools like Flexera Software Store is an advantage When we put unexpected teams in the same room we unleash bold thinking with the power to inspire life-changing medicines In-person working gives us the platform we need to connect work at pace and challenge perceptions That s why we work on average a minimum of three days per week from the office But that doesn t mean we re not flexible We balance the expectation of being in the office while respecting individual flexibility Join us in our unique and ambitious world At AstraZeneca we demonstrate technology to impact patients and ultimately save lives As a purpose-led global organization we push the boundaries of science to discover and develop life-changing medicines Our work unlocks the potential of science by improving efficiencies and driving productivity through automation and data simplification With investment behind us there s no slowing us down as we drive cross-company change to disrupt the entire industry Ready to make a meaningful impact Apply now to join our team Date Posted 27-Jun-2025 Closing Date 03-Jul-2025 AstraZeneca embraces diversity and equality of opportunity We are committed to building an inclusive and diverse team representing all backgrounds with as wide a range of perspectives as possible and harnessing industry-leading skills We believe that the more inclusive we are the better our work will be We welcome and consider applications to join our team from all qualified candidates regardless of their characteristics We comply with all applicable laws and regulations on non-discrimination in employment and recruitment as well as work authorization and employment eligibility verification requirements