Whatfix Lead

Job Description Whatfix functionality (Across all functions in LDC (FI&PRO, COM, OPS) - Use case identification and Requirements finalization - Design & Development - User Acceptance Testing - Content Operations Enhancements and Changes post go-live - Responsible and accountable for uniform user experience across the applications and countries deployed - Participate in the Investigation of current and new Whatfix functionality - Participate in the Testing of current and new Whatfix functionality - Participate in the Implementation of current and new Whatfix functionality WF Admin - across LDC Dashboards - User access Management in Whatfix - Maintain Themes in Whatfix to align with the Novartis Brand Identity - Ensure content is structured as agreed within the Whatfix Dashboard - Access Management (S/4HANA) - User access Management in S4/HANA - Training environment support for KT sessions Minimum Requirements: - Minimum Bachelors with 5+ years experience with WhatFix - Project management, experience of managing multiple complex projects at the same time - Advanced S/4HANA knowledge - Experience with Learning tools to produce training content - Strategic thinking, planning and execution; business savvy - Consulting, facilitation and business partnering skills Desired Skills - Ability to work with a cross-functional, cross-cultural team within a matrix organization - Strong customer service orientation