
▷ (Only 24h Left) Automation Engineer/ Software Engineer
2 weeks ago
Job Description
Job description
Some careers shine brighter than others.
If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Software Engineer.
In this role, you will:
. Work as part of Global IVR Test Engineering team for IVR Testing.
. Align to business partner's goals for the Technology / Domain / Project and deliver goals as per agreed schedules & specifications.
. Provide technical inputs to assist TL / APM to create project Plans & schedules, effort estimates, requirement gathering & analysis, risk analysis.
. Timely and appropriate escalations, only where necessary, appropriate measures are taken to improve and sustain high quality and prevent recurrence.
. Understand & analyses changes in technology & process across the Group / regions that would impact development & support of builds & tools.
. Buddy/mentor for a new recruit / TSE and SE in technical areas
. Ensure the project delivery does not suffer while replacing a resource
. Handle technical escalations for team
. Conduct relevant training sessions to develop skills of team members that would benefit in their day to day job / increase all round awareness of various technologies, standards & processes in project. Training sessions to be conducted with appropriate training material & hands on labs.
. Suggest & implement best-in-class industry practices in the projects, as applicable.
Requirements
To be successful in this role, you should meet the following requirements:
. 3 + years of experience of IVR testing using Cyara.
. Must have knowledge in manual testing & Strong knowledge of software QA methodologies, tools and processes in writing clear, concise and precise test cases and executing them.
. Document test cases
. Record test progress and results.
. Create test plans.
. Identify and track bugs throughout testing
. Identify any potential problems that users might encounter
. Research and analyse product features being tested.
. Create detailed, comprehensive and well-structured test plans and test cases
. Access and analyse requirements using IVR callflow diagrams.
. Should have experience of IVR testing and banking domain knowledge.
. Should have hands on experience of Natural Language Call Starring testing (NLCE) / voice Bio testing
. Experience on HP QC test management tool.
. End To End IVR testing experience will be beneficial from call dialing in IVR till call transfer to an agent.
. Added advantage if candidate have experience in testing Voice Biometrics and Speech / Conversational IVR's.
. Basics about Agent Toolbar Testing
. IVR test estimation.
. IVR report testing.
. High level understanding of Genesys platform.
. Knowledge of Cyara tool for test automation, Hammer tool for performance testing
. Should have prior experience of managing / working with global team
. Maintain an agile mind-set by adopting the practices and processes identified as being required for our domain, leveraging agile delivery methods.
. Must able to lead / guide junior resources working on multiple projects
. Able to lead multiple IVR projects simultaneously
You'll achieve more when you join HSBC.
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by - HSBC Software Development India
-
(Only 24h Left) Automation Engineer
3 days ago
Pune, India NiCE Full timeJob Description At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about Serve as one of our...
-
Automation Engineer
2 weeks ago
Pune, India Tetra Pak Full timeJob Description Job description: Job Summary Automation Engineers see things others don't. And at Tetra Pak, our Automation Engineers spot opportunities to change how we approach food processing and packaging on a global scale. If you're an Automation Engineer based in India, who is working with automation platforms (Rockwell, Siemens, Beijer Electronics...
-
[Only 24h Left] Senior Software Engineer
1 day ago
Hyderabad, India Veeva Systems Full timeJob Description Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right...
-
▷ Only 24h Left: Software Development Engineer
3 weeks ago
Hyderabad, India Xilinx Full timeJob Description WHAT YOU DO AT AMD CHANGES EVERYTHING We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences - the building blocks for the data center, artificial intelligence, PCs, gaming and embedded....
-
▷ Only 24h Left: Software Test Engineer
3 days ago
Bengaluru, India Takeda Full timeJob Description By clicking the Apply button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my...
-
Principal Software Engineer
2 weeks ago
Hyderabad, India Tungsten Automation Full timeJob Description Responsibilities Management and staff in Tungsten Automation's Software Engineering job family help the company to build and improve new and/or existing software products and their applications that we sell to our customers. Responsibilities of the Principal Engineer position include: - Responsible for larger or more complex departmental...
-
Only 24h Left! QA Hybrid
3 weeks ago
Noida, India IRIS software Full timeJob Description Why Join Iris Are you ready to do the best work of your career at one ofIndia's Top 25 Best Workplaces in IT industry Do you want to grow in an award-winning culture thattruly values your talent and ambitions Join Iris Software - one of thefastest-growing IT services companies- whereyou own and shape your success story. About Us At Iris...
-
▷ Only 24h Left! Staff Software Engineer
3 weeks ago
Bengaluru, India Commonwealth Bank Full timeJob Description Organization: At CommBank, we're building tomorrow's bank today, which means we need creative and diverse engineers to help us redefine what customers expect from a bank. Envisioning new technologies that are waiting to be invented and reimagining products that support our customers and help build Australia's future economy. Job Title:...
-
(Only 24h Left) Backend Engineer
2 weeks ago
India Coderbotics AI Full timeCompany Description CoderboticsAI is a team of passionate tech enthusiasts dedicated to revolutionizing the way software evolves. We specialize in AI-powered code migration solutions, helping businesses seamlessly transition legacy systems, refactor codebases, and manage technical debt with speed and precision. Our advanced technology and expert team ensure...
-
Only 24h Left: Software Engineer
3 days ago
India capeiron Full timeWe’re Hiring: Software Engineer [Remote] 2-Month Contract Role at Capeiron Technology Fixed Compensation for contract: INR 5,00,000 Roles and Responsibilities As a Software Engineer, you’ll be responsible for developing and maintaining the end-to-end application stack, ensuring seamless integrations and high-quality user experiences. You’ll collaborate...