Loss Prevention Manager

Manages the daily functions of the department to ensure protection of property assets associates guests and property Maintains logs certifications and documents required by law and Standard Operating Procedures Trains staff in established emergency procedures and implements accident and fire prevention procedures Position focuses on ensuring guest and associate satisfaction while achieving the operating budget CANDIDATE PROFILEEducation and Experience High school diploma or GED 4 years experience in the security loss prevention or related professional area OR 2-year degree from an accredited university in Criminal Justice or related major 2 years experience in the security loss prevention or related professional area CORE WORK ACTIVITIESManaging Security Loss Prevention Operations Assists the Director of Engineering in administering fire prevention programs and emergency preparedness Conducts hazard and risk assessments at the property to include quarterly OSHA SAFETY audits incident tracking and the hazard abatement process Develops detailed shut down procedures for the property to ensure that all areas are secured at the appropriate times Comply with applicable federal state and local law and safety regulations Follow proper key control guidelines in loss prevention and in the property Develop a monthly checklist for all cctv equipment alarmed doors and duress alarms to ensure that they are fully functional Incorporate into patrols which encompass all areas of the property s interior and exterior an inspection tour of recording system Follow Duty of Care process for the protection of guests and associates Follows up on all unusual activities in and around the property that would impair the well being of guests and associates Handles complaints settling disputes and resolving grievances and conflicts or otherwise negotiating with others Implements action plans to monitor and control risk Monitors all unusual activities in and around the property that would impair the well being of guests and associates Oversees all loss prevention operations to include but not limited to patrol process emergency response investigations initial follow up for all guest and associate related incidents shipping and receiving process makes recommendations for improvement electronic key system and manager on duties responsibilities Oversees and guides the efforts of the Accident Prevention Committee Oversees first aid program for guests and associates Oversees the claims process and protects company assets by closely monitoring the General Liability and Worker s Compensation cases Leading Security Loss Prevention Teams Communicates the importance of safety procedures detailing procedure codes ensuring associate understanding of safety codes monitoring processes and procedures related to safety Emphasizes teamwork close working relationships with other departments and assertive hospitality to serve as a deterrent to crime Encourages and builds mutual trust respect and cooperation among team members Identifies the developmental needs of others and coaching mentoring or otherwise helping others to improve their knowledge or skills Provides an open door policy Provides guidance and direction to subordinates including setting performance standards and monitoring performance Provides personal assistance medical attention emotional support or other personal care to others such as coworkers customers or patients Serves as a role model to demonstrate appropriate behaviors Utilizes interpersonal and communication skills to lead influence and encourage others advocates sound financial business decision making demonstrates honesty integrity leads by example Ensuring Exceptional Customer Service Meet quality standards and customer expectations on a daily basis Identifies the educational needs of others developing formal educational or training programs or classes and teaching or instructing others Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service Provides services that are above and beyond for customer satisfaction and retention Conducting Human Resources Activities Completes associate performance reviews in a timely manner Enforces brand Standard Operating Procedures through documentation efforts Train all associates on the four parts of OSHA Train all new hires on loss prevention policies and procedures Establishes a training program to routinely train the loss prevention department and other property departments on topics related to safety and security Oversees all investigations for incidents related to both guests and associates Trains officers to ensure that they report and document all safety hazards and improper lighting to the appropriate departments through the property work order system Additional Responsibilities Analyzes information and evaluating results to choose the best solution and solve problems Develops liaison with local law enforcement and emergency services Informs and or updates the executives the peers and the subordinates on relevant information in a timely manner Provides information to supervisors co-workers and subordinates by telephone in written form e-mail or in person Marriott International is an equal opportunity employer We believe in hiring a diverse workforce and sustaining an inclusive people-first culture We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law Marriott Hotels strive to elevate the art of hospitality innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe As a host with Marriott Hotels you will help keep the promise of Wonderful Hospitality Always by delivering thoughtful heartfelt forward-thinking service that upholds and builds upon this living legacy With the name that s synonymous with hospitality the world over we are proud to welcome you to explore a career with Marriott Hotels In joining Marriott Hotels you join a portfolio of brands with Marriott International Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you JW Marriott is part of Marriott International s luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world JW believes our associates come first Because if you re happy our guests will be happy JW Marriott associates are confident innovative genuine intuitive and carry on the legacy of the brand s namesake and company founder J Willard Marriott Our hotels offer a work experience unlike any other where you ll be part of a community and enjoy true camaraderie with a diverse group of co-workers JW creates opportunities for training development recognition and most importantly a place where you can pursue your passions in a luxury environment with a focus on holistic well-being Treating guests exceptionally starts with the way we take care of our associates That s The JW Treatmentxe2x84xa2 In joining JW Marriott you join a portfolio of brands with Marriott International Be where you can do your best work xe2x80x8b begin your purpose belong to an amazing globalxe2x80x8b team and become the best version of you