Hotel Receptionist

3 days ago


Adoni, Andhra Pradesh, India Sthira Pragna Hospitality Pvt Ltd Full time

Hotel Receptionist Job Summary The Hotel Receptionist at Vimala Regency is responsible for delivering outstanding guest experiences by managing all front-desk activities with a high level of professionalism This role includes guest check-ins and check-outs handling inquiries managing reservations and ensuring smooth front office operations This position reports directly to the Operations Manager Prior hotel receptionist experience is required Salary Range 15 000 - 20 000 per month Key Responsibilities Guest Services and Check-In Check-Out Warmly welcome guests upon arrival and handle efficient check-in and check-out procedures Offer comprehensive information on hotel amenities services and nearby attractions Ensure guest inquiries are handled promptly and professionally Reservation Management Handle booking inquiries and manage reservations through the hotel booking system Verify and update reservation details accurately Customer Service and Complaint Resolution Address guest needs and resolve issues in a timely courteous manner Coordinate with other departments including housekeeping and maintenance to fulfill guest requests Billing and Payments Manage billing processes accurately including cash handling credit card payments and billing inquiries Provide detailed billing statements at check-out and resolve any discrepancies Administrative Support Maintain and update guest records room statuses and daily reports Support the Operations Manager with administrative tasks as needed Qualifications Diploma or Bachelor s degree in Hospitality Tourism or a related field preferred Prior experience as a hotel receptionist or similar role is required Strong communication skills customer service orientation and attention to detail Proficiency in MS Office experience with hotel management software is an advantage Job Type Full-time Pay 15 000 00 - 20 000 00 per month Benefits Food provided Paid time off Schedule Day shift Evening shift Morning shift Night shift Supplemental Pay Yearly bonus Experience total work 3 years Preferred Work Location In person



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