Salesforce Functional Lead

Job Title Salesforce Functional Lead Req Id 105340 City Greater Noida State Province Uttar Pradesh Posting Start Date 10 22 25 Wipro Limited NYSE WIT BSE 507685 NSE WIPRO is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest ambitions and build future-ready sustainable businesses With over 230 000 employees and business partners across 65 countries we deliver on the promise of helping our customers colleagues and communities thrive in an ever-changing world For additional information visit us at www wipro com Role Purpose The purpose of the role is to liaison and bridging the gap between customer and Wipro delivery team to comprehend and analyze customer requirements and articulating aptly to delivery teams thereby ensuring right solutioning to the customer Do 1 Customer requirements gathering and engagement Interface and coordinate with client engagement partners to understand the RFP RFI requirements Detail out scope documents functional non-functional requirements features etc ensuring all stated and unstated customer needs are captured Construct workflow charts and diagrams studying system capabilities writing specification after thorough research and analysis of customer requirements Engage and interact with internal team - project managers pre-sales team tech leads architects to design and formulate accurate and timely response to RFP RFIs Understand and communicate the financial and operational impact of any changes Periodic cadence with customers to seek clarifications and feedback wrt solution proposed for a particular RFP RFI and accordingly instructing delivery team to make changes in the design Empower the customers through demonstration and presentation of the proposed solution prototype Maintain relationships with customers to optimize business integration and lead generation Ensure ongoing reviews and feedback from customers to improve and deliver better value services products to the customers 2 Engage with delivery team to ensure right solution is proposed to the customer a Periodic cadence with delivery team to Provide them with customer feedback inputs on the proposed solution Review the test cases to check 100 coverage of customer requirements Conduct root cause analysis to understand the proposed solution demo prototype before sharing it with the customer Deploy and facilitate new change requests to cater to customer needs and requirements Support QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs feedback Conduct Integration Testing and User Acceptance demo s testing to validate implemented solutions and ensure 100 success rate Use data modelling practices to analyze the findings and design develop improvements and changes Ensure 100 utilization by studying systems capabilities and understanding business specifications Stitch the entire response solution proposed to the RFP RFI before its presented to the customer b Support Project Manager Delivery Team in delivering the solution to the customer Define and plan project milestones phases and different elements involved in the project along with the principal consultant Drive and challenge the presumptions of delivery teams on how will they successfully execute their plans Ensure Customer Satisfaction through quality deliverable on time 3 Build domain expertise and contribute to knowledge repository Engage and interact with other BA s to share expertise and increase domain knowledge across the vertical Write whitepapers research papers point of views and share with the consulting community at large Identify and create used cases for a different project account that can be brought at Wipro level for business enhancements Conduct market research for content and development to provide latest inputs into the projects thereby ensuring customer delight Deliver No Performance Parameter Measure 1 Customer Engagement and Delivery Management PCSAT utilization achievement no of leads generated from the business interaction no of errors gaps in documenting customer requirements feedback from project manager process flow diagrams quality and timeliness of deal solutioning completed within timeline velocity generated 2 Knowledge Management No of whitepapers research papers written no of user stories created of proposal documentation completed and uploaded into knowledge repository No of reusable components developed for proposal during quarter Mandatory Skills Salesforce Service Cloud Experience 8-10 Years Reinvent your world We are building a modern Wipro We are an end-to-end digital transformation partner with the boldest ambitions To realize them we need people inspired by reinvention Of yourself your career and your skills We want to see the constant evolution of our business and our industry It has always been in our DNA - as the world around us changes so do we Join a business powered by purpose and a place that empowers you to design your own reinvention