Asst. Store Manager

3 weeks ago

Mumbai Maharashtra, India Reliance Retail Full time

Job Overview We are seeking a capable and experienced Asst Store Manager Admin Operations to oversee the administrative and backend operations of our Mumbai store The ideal candidate will ensure flawless execution across receiving checkout customer order delivery facility management and customer touchpointsdelivering both efficiency and exceptional service in a high-volume retail environment Key Responsibilities Goods Receiving GRN Ensure accurate and timely inward processing of merchandise SOP compliance and proper documentation to support store availability Customer Order Delivery FSD Oversee end-to-end picking packing and dispatch processes for customer orders to ensure OTIF On Time In Full deliveries and minimize returns Checkout Billing Operations Monitor POS systems billing accuracy queue times and cashier performance to ensure smooth and efficient customer transactions Front Office Management Supervise customer service desks grievance resolution exchanges returns and ensure a seamless walk-in customer experience Facility Infrastructure Oversight Ensure maintenance housekeeping utilities and vendor services are executed with high standards of hygiene safety and reliability CRM Acquisition Support Work closely with CRM teams to facilitate KYC processes resolve onboarding queries and support conversion of walk-in prospects Process Discipline Audit Readiness Drive operational compliance documentation hygiene and preparedness for internal and external audits Team Management Development Lead cross-functional admin teams drive productivity SOP adherence and a culture of service excellence Reporting Improvement Generate actionable MIS reports track KPIs identify gaps and implement corrective measures to improve operational efficiency Key Skills Competencies Goods Receiving Logistics Coordination Checkout POS Management Customer Service Front Office Operations Facility Management Vendor Handling Team Leadership Performance Management Inventory Control Shrinkage Management Process Compliance SOP Adherence MIS Reporting Data Analysis

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