BPO Executive

2 weeks ago

Coimbatore Nashik, India Impact Hr Km Solutions Full time

Job Description

Description

We are looking for freshers/entry-level candidates to join our team as BPO Executives. This role involves interacting with customers and providing them with support to resolve their queries and issues. The ideal candidate should have excellent communication skills and a passion for delivering outstanding customer service.

Responsibilities

- Handle inbound and outbound calls with customers.
- Provide excellent customer service and support to clients.
- Resolve customer queries and issues in a timely manner.
- Maintain accurate records of customer interactions.
- Collaborate with team members to achieve targets and improve service quality.
- Follow up on customer interactions and ensure satisfaction.
- Adhere to company policies and procedures.

Skills and Qualifications

- Excellent verbal and written communication skills.
- Strong problem-solving abilities.
- Basic knowledge of computer applications and software.
- Ability to work in a fast-paced environment.
- Strong attention to detail.
- Ability to handle multiple tasks simultaneously.
- Customer-focused mindset.

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