Only 24h Left: Customer Service Specialist

4 weeks ago

Mumbai, Maharashtra, India Aarvi Encon Limited Full time
We are hiring for Customer Service Specialist who has minimum 4 years of experience in SAP, CRM, Customer Service and business process acumen.

Experience required: minimum 5 years

Educational Qualification - BE/B Tech / Under Graduate

Interview Mode - Initial Virtual and Face to Face

Job Location: Airoli, Navi Mumbai

JD:

As a Customer Service Specialist, you will play a crucial role as the interface between valued customers and

business value chain partners.

Your job will be responsible for entering customer orders in end-to-end work processes and systems. You will be responsible for maintaining Foundational customers thorough knowledge of the businesses' products, applications, and service offerings. You will manage the operational needs and collaborate closely with functional partners (Commercial Team, Quality Team, Supply chain and Customer Service etc.) to

meet process and functional objectives.

If you are a self-motivated person with the ability to use initiative and thrive on responsibility. And also capable to work effectively in small teams and be willing to continuously develop knowledge and skills.

Responsibilities

- Execute the order entry process and manage the order fulfillment process for a designated business or group of businesses and customers, handling priority and foundational customers with a high degree of complexity.
- Maintain a thorough knowledge of the company's products, applications, and service offerings within the assigned business portfolio.
- Strengthen customer intimacy by developing solid relationships, understanding customer needs, and gathering market intelligence.
- Coordinate activities at assigned customer accounts, proactively address issues, and implement solutions.
- Maintain service levels according to business prioritization and Order Process Management
- Experience in SAP, CRM(Customer Relationship Management)
- Differentiate between customer requirements and the company's capabilities, choosing the best and most cost-effective solutions.

Preferred Skills

- Problem solving and communication skills.
- Customer Service and business

process acumen.

Interested candidates please send the resume to or whatsapp at .

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