Assistant Manager
3 weeks ago
We are looking for a dedicated and results-oriented Assistant Manager - Service Performance to enhance our service delivery and customer experience. The ideal candidate will be instrumental in monitoring customer interactions, leading internal quality audits, and driving operational improvements across all units. This role requires a keen eye for detail, strong communication skills, and a passion for fostering service excellence.
Key Responsibilities
- Service Delivery & Monitoring:
- Support unit service delivery by actively monitoring and observing customer interactions across all touchpoints.
- Provide assistance to frontline employees as needed, ensuring they engage smoothly and effectively with customers.
- Quality Audits & Improvement:
- Lead and manage internal service quality audits to identify areas for enhancement.
- Collaborate in co-designing operational improvement plans and facilitate their effective implementation.
- Work closely with each unit to address and close all audit-related gaps.
- Training & Development:
- Contribute to the creation of Service Excellence Training Modules and content.
- Conduct coaching sessions and workshops to ensure the practical implementation of classroom training.
- Accountability:
- Ultimately accountable for the overall customer experience at the units.
Educational Qualifications
- A bachelor's degree in Business Administration, Hospitality Management, or a related field is preferred.
Required Skills
- Service Orientation: Strong commitment to delivering and improving customer service.
- Analytical Skills: Ability to observe, analyze, and identify areas for operational improvement.
- Leadership & Auditing: Experience in leading audits and guiding teams towards performance goals.
- Communication & Training: Excellent verbal and written communication skills, with the ability to conduct effective training and coaching.
- Collaboration: Proven ability to work cross-functionally with various units and teams.
- Problem-Solving: Proactive in identifying and resolving service-related issues.
-
Assistant Manager
4 days ago
Gurgaon, Haryana, India Radical Minds Technologies Pvt. Ltd. Full timeJob Description: Assistant Manager - LinkedIn Ads & ABM Location: GurgaonDepartment: Performance Marketing / GrowthApply: Immediate Joiner OnlyExperience: 3-5 yearsWe are seeking a highly skilled Assistant Manager to own, strategize, and execute our LinkedIn Advertising and
-
Assistant Manager
5 days ago
Gurgaon, Haryana, India Radical Minds Technologies Pvt. Ltd. Full timeJob Description: Assistant Manager - LinkedIn Ads & ABM Location: GurgaonDepartment: Performance Marketing / GrowthApply: Immediate Joiner OnlyExperience: 3-5 yearsWe are seeking a highly skilled Assistant Manager to own, strategize, and execute our LinkedIn Advertising and
-
Assistant Manager
5 days ago
Gurgaon, Haryana, India Radical Minds Technologies Pvt. Ltd. Full timeJob Description: Assistant Manager - Ads & ABMLocation: Gurgaon Department: Performance Marketing / Growth Apply: Immediate Joiner Only Experience: 3-5 years We are seeking a highly skilled Assistant Manager to own, strategize, and execute our Advertising and
-
Assistant Manager
2 days ago
Gurgaon, Haryana, India Radical Minds Technologies Pvt. Ltd. Full timeJob Description: Assistant Manager - LinkedIn Ads & ABMLocation: Gurgaon Department: Performance Marketing / Growth Apply: Immediate Joiner Only Experience: 3-5 years We are seeking a highly skilled Assistant Manager to own, strategize, and execute our LinkedIn Advertising and
-
Assistant Manager
3 weeks ago
Gurgaon, Haryana, India Bsr Co Full timeJob DescriptionRoles and Responsibilities:- Responsible for providing tax advice, which ensures optimum tax benefits for both the employer and employee- Structuring the assignment and assignment policies for the employer from a tax and social security perspective- Conducting entry and exit meeting with expatriates / assignees and assist them with local...
-
Assistant Manager
4 days ago
Gurgaon, Haryana, India KPMG Global Services Full time US$ 9,00,000 - US$ 12,00,000 per year#KGSWe are recruiting for an Assistant Manager in the Deal Advisory Integration & Separation (I&S) team. Working as an Assistant Manager in the team, your responsibilities will include: Provide daily support to project office activities and lead activities on small to medium sized engagements at the I&S management office (IMO/SMO) Lead the support to a...
-
Assistant Manager/Manager
3 weeks ago
Gurgaon, Haryana, India Mazars Full time- Manage and supervise the execution of external audit engagements of various clients- Should be able to manage large, medium scale multi-location assignments- Aid in the identification of business development as well as help expand the client base by identifying and growing current client portfolio- Ability to prioritize, works on multiple assignments, and...
-
Assistant Manager
4 weeks ago
Gurgaon, Haryana, India Hyatt Place Full timeJob DescriptionOrganization- Hyatt Place Gurgaon/Udyog ViharSummaryYou will be responsible to assist with the efficient running of the department in line with Hyatt International&aposs Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.QualificationsMinimum 2 years work experience as Assistant Manager or Team...
-
Assistant Manager
2 days ago
Gurgaon, Haryana, India KPMG Global Services Full time ₹ 9,00,000 - ₹ 12,00,000 per yearProposed designationAssistant ManagerRole typeIndividual contributor and SupervisoryReporting to ManagerGeo to be supportedAustraliaWork timingsFull time
-
Assistant Manager
2 days ago
Gurgaon, Haryana, India JLL Full timeJob DescriptionPosition Overview:We are seeking a dynamic and results-driven Assistant Manager - Sales to join our Integrated Facilities Management (IFM) team. The successful candidate will play a crucial role in driving sales growth, developing client relationships, and supporting the overall success of our IFM vertical.Key Responsibilities:- Support the...
