Assistant Manager – Outbound Sales

2 days ago

Faridabad, India Ambak Full time

Job Title Assistant Manager - Outbound Sales Home Loan Experience point Location Gurgaon Function Sales Business Operations Experience 6-12 years Role Overview We are looking for a high-performing Assistant Manager from a outbound contact center space to lead a large tele-sales team focused on driving business results through outbound calling efforts The ideal candidate brings deep experience in managing outbound sales teams strong command over performance metrics and the ability to drive execution excellence while maintaining service quality Key Responsibilities Tele-Sales Team Management Manage and lead a team of 15-20 outbound tele-sales executives Ensure daily performance targets logins calls conversions are met and exceeded Conduct regular team huddles feedback sessions and performance reviews Operational Metrics Ownership Monitor and drive KPIs including Attrition Shrinkage Occupancy Login Hours Productivity Conversion AHT Contractibility Dialer utilization and lead penetration Ensure 100 adherence to SOPs quality parameters and call hygiene Stakeholder SLA Management Act as a bridge between on-ground tele-sales teams and business stakeholders Collaborate closely with Quality HR Training and Product teams to drive performance Own key SLAs linked to sales volumes TATs and lead utilization Process Excellence Escalation Handling Identify workflow gaps and proactively implement process improvements Resolve escalations and lead by example in high-pressure or volume surge environments Support hiring training and team development initiatives What We re Looking For 6-12 years of relevant experience in outbound tele-sales inside sales Minimum 2-3 years in a team lead assistant manager capacity managing 15 reportees Hands-on with sales CRMs dialers e g Ameyo Exotel Excel and reporting tools Strong understanding of operational levers and BPO tele-sales metrics Excellent communication people management and problem-solving skills Good to Have BFSI or Fintech experience preferred Exposure to scaling teams in high-growth environments Certifications in team leadership MIS or CRM analytics Why Join Us High-impact role in a fast-paced metrics-driven environment Opportunity to lead high-performing tele-sales teams at scale Collaborative culture with strong focus on execution and ownership Job Type Full-time Pay From 95 000 00 per month Benefits Health insurance Provident Fund Work Location In person

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