Client Relationship Manager
4 days ago
Job Description Role: A Customer Relationship Manager (CRM) plays a crucial role in ensuring that customers derive maximum value from a company's products or services, leading to customer satisfaction, retention, and growth. Here are the key roles and responsibilities of a Customer Relationship Manager: Key Responsibilities: 1. Onboarding:Successfully onboard new customers and guide them through the implementation process. 2. Relationship Management: Establish and maintain strong relationships with customers to ensure their satisfaction and success. 3. Customer Support:Provide technical support and troubleshoot issues to resolve customer concerns. 4. Training:Develop and deliver training programs to customers to ensure they are effectively using the product or service. 5. Upselling and Cross-selling: Identify opportunities to expand the product or service offering to increase revenue and customer value. 6. Customer Feedback:Collect and analyze customer feedback to provide insights to the product development team and drive product improvements. 7. Renewals and Retention:Manage contract renewals and proactively engage with customers to ensure long-term retention. 8. Metrics and Reporting:Track and report on key metrics such as customer satisfaction, renewal rates, and upsell/cross-sell opportunities. 9. Collaborate:Work closely with cross-functional teams, including sales, marketing, and product, to ensure customer success and drive business growth. 10. Customer Success Strategy:Develop and execute a customer success strategy to achieve company goals and objectives. Preferred candidate profile 1. Experience: Previous experience in a Customer Success, Sales, and/or account Management role within a B2B / B2C SaaS company 2. Communication skills:Ability to clearly and effectively communicate with customers and internal teams. 3. Languages:Multilingual -English, Tamil, Hindi, Telugu, Kanada 4. Client communication:Understanding and addressing customer needs and concerns with a customer-first mindset. 5. Product Knowledge:Deep understanding of the company's products or services. 6. Problem-Solving:Ability to think critically and creatively to resolve customer issues. 7. Technical Proficiency:Familiarity with CRM software, customer success platforms, and other relevant tools. 8. Interpersonal Skills:Building and maintaining positive relationships with customers and team members.
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Relationship Manager
2 weeks ago
Chennai, India Abakkus Asset Manager Private Limited Full timeJob Description Company Description Abakkus Asset Manager Private Limited, founded in 2018 by Mr. Sunil Singhania, is a premier alpha-focused asset management firm specializing in Indian equities. The company's name is inspired by the ancient computing instrument, the abacus, reflecting its innovative and strategic approach. Abakkus operates through Category...
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Client Relationship Manager
2 weeks ago
Chennai, India TecSight Full timeJob Title : Client Relationship Manager – IT Services Location: Chennai Job type : Full time Role Overview The Client Relationship Manager (CRM) is responsible for managing and nurturing strategic client relationships, ensuring high levels of customer satisfaction, driving account growth, and acting as the primary point of contact between the client and...
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Client Relationship Manager
2 weeks ago
Chennai, India TecSight Full timeJob Title : Client Relationship Manager – IT Services Location: Chennai Job type : Full time Role Overview The Client Relationship Manager (CRM) is responsible for managing and nurturing strategic client relationships, ensuring high levels of customer satisfaction, driving account growth, and acting as the primary point of contact between the client and...
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Client relationship manager
1 week ago
Chennai, India TecSight Full timeJob Title : Client Relationship Manager – IT Services Location: Chennai Job type : Full time Role Overview The Client Relationship Manager (CRM) is responsible for managing and nurturing strategic client relationships, ensuring high levels of customer satisfaction, driving
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Client Relationship Manager
2 weeks ago
Chennai, India TecSight Full timeJob Title : Client Relationship Manager – IT Services Location: Chennai Job type : Full time Role Overview The Client Relationship Manager (CRM) is responsible for managing and nurturing strategic client relationships, ensuring high levels of customer satisfaction, driving
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Client Relationship Manager
2 weeks ago
Chennai, India TecSight Full timeJob Title: Client Relationship Manager – IT ServicesLocation: Chennai Job type: Full timeRole OverviewThe Client Relationship Manager (CRM) is responsible for managing and nurturing strategicclient relationships, ensuring high levels of customer satisfaction, driving account growth,and acting as the primary point of contact between the client and internal...
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Client Relationship Manager
2 weeks ago
Chennai, India TecSight Full timeJob Title: Client Relationship Manager – IT ServicesLocation: Chennai Job type: Full timeRole OverviewThe Client Relationship Manager (CRM) is responsible for managing and nurturing strategicclient relationships, ensuring high levels of customer satisfaction, driving account growth,and acting as the primary point of contact between the client and internal...
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Client Relationship Manager
2 weeks ago
Chennai, India TecSight Full timeJob Title: Client Relationship Manager – IT ServicesLocation: ChennaiJob type: Full timeRole OverviewThe Client Relationship Manager (CRM) is responsible for managing and nurturing strategicclient relationships, ensuring high levels of customer satisfaction, driving account growth,and acting as the primary point of contact between the client and internal...
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Client Relationship Manager
2 weeks ago
Chennai, India TecSight Full timeJob Title: Client Relationship Manager – IT ServicesLocation: Chennai Job type: Full timeRole OverviewThe Client Relationship Manager (CRM) is responsible for managing and nurturing strategicclient relationships, ensuring high levels of customer satisfaction, driving account growth,and acting as the primary point of contact between the client and internal...
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Client Relationship Manager
2 weeks ago
Chennai, India TecSight Full timeJob Title: Client Relationship Manager – IT ServicesLocation: ChennaiJob type: Full timeRole OverviewThe Client Relationship Manager (CRM) is responsible for managing and nurturing strategicclient relationships, ensuring high levels of customer satisfaction, driving
