Hotel Receptionist

1 week ago

India Classic Lodges Hotels Full time

Job Description The Ambleside Salutation Hotel & Spa Are Looking For a New Team Member To Join Our Existing Team, In Return For Your Commitment Your Benefits Will Be: - Straight Shifts (40 hours over 5 days) - Up to 6 weeks annual holiday - Uniform Provided - Meals on duty - Free use of leisure facilities - Gratuities Paid Monthly Responsibilities: - Greet and welcome guests as they arrive at the hotel - Check guests in and out, ensuring a smooth and efficient process - Provide information about hotel facilities, services, and local attractions - Handle guest inquiries and resolve any issues or complaints in a professional manner - Answer phone calls and direct them to the appropriate department or staff member - Maintain accurate guest records and handle cash transactions - Assist with administrative tasks such as filing, data entry, and email correspondence Skills: - Excellent communication and interpersonal skills to provide exceptional customer service - Strong organizational skills to handle multiple tasks and prioritize effectively - Proficiency in using phone systems and other office equipment - Attention to detail to ensure accuracy in guest information and transactions - Ability to remain calm under pressure and handle difficult situations with professionalism Note: Previous experience in a similar role or in the hospitality industry is preferred but not required. Training will be provided. Requirements: - Fluent in English, with strong verbal and written communication skills - Excellent phone etiquette and customer service skills - Ability to multitask and prioritize tasks effectively - Strong attention to detail and problem-solving abilities - Proficient in using computer systems (Guestline PMS) and software for reservations and guest management Shift Types; A mixture of Early Shifts, Middle Shifts and Late Shifts over 5 days. Job Types: Full-time, Permanent Pay: 2,607.00 per month Live-out. A live in position may be available on a Live-in wage Additional Pay: - Tips Benefits: - Discounted or free food - Employee discount - Gym membership - On-site gym

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