Technical Program Manager, Communication

2 weeks ago

Gurgaon, Haryana, India Circle K Full time
Job Description

Job Description

Alimentation Couche-Tard Inc. (ACT) is a global Fortune 200 company. A leader in the convenience store and fuel space with over 16,700 stores in 31 countries, serving more than 9 million customers each day.

About The Role

The Technical Program Manager, Communications will thoughtfully guide products from concept to launch by connecting the technical and business worlds. Youll own the communication initiatives across our North American and European business, breaking down complex problems into the experiential building blocks of massively scalable features.

- You&aposre a builder at heart with strong technical knowledge, is process-oriented, analytical, and can get things done. In every challenge, you can find a solution.
- You build great products. In a role that demands both business and technical acumen, you independently work through ambiguity to drive prioritization of opportunities. You ground your decisions in the data and know where to focus your efforts.
- You build for the future. When setting direction for the short term, you weigh the long-term impact of your roadmap across a complex, global organization. You can communicate how our work today will impact our digital maturity in the years to come.

Roles & Responsibilities

- Oversee the configuration, administration, and maintenance of Adobe Campaign instances, ensuring optimal performance and availability.
- Collaborate with marketing teams to design, implement, and optimize marketing campaigns, including email, SMS, and push notifications
- Manage data integration processes, ensuring accurate and timely data imports/exports. Monitor and enhance data quality and segmentation strategies
- Work with other teams to integrate Adobe Campaign with other platforms
- Identify and resolve technical issues within Adobe Campaign, providing support for troubleshooting and user training
- Develop and maintain reporting dashboards to track campaign performance, audience engagement, and system usage metrics
- Create and maintain documentation for processes, workflows, and best practices related to Adobe Campaign
- Partner with cross-functional teams, including marketing, analytics, and IT, to align on objectives and improve campaign strategies
- Manage day to day operations of Adobe campaign from a technical perspective. This includes resolving issues, updating certificates, filing and responding to support tickets with Adobe.
- Liaison for all development teams and contracts to remove roadblocks and ensure program progress.
- Work closely with the Director of Loyalty Technology, other Technical Program Managers, and Solution Architects to manage the software development lifecycle from requirement intake to deployment.
- Work cross-functionally with loyalty, personalization, and marketing stakeholders to write detailed front-end and back-end feature requirements, serving as the on-site experience SME during backlog refinement with design, architecture, and development teams.
- Collaborate closely with product owners and managers to maintain the communication roadmap and prioritize incoming scope requests while managing timelines and guiding expectations across stakeholder teams.
- Coordinate with product managers and architects across Customer Experience, Digital Products, Payments, and other teams to align backlogs, document key design decisions, and direct UAT testing activities ahead of feature releases.
- Lead SAFe agile ceremonies with a global team of in-house and vendor partners.
- Ensure all testing environments and ready and stable, provide technical input for go/no-go criteria, and manage production code releases.
- Collaborate closely with the data & analytics teams to define, measure, and report on the key performance indicators of feature performance, customer experience impact, and business value.

Education

- Bachelors degree required
- Masters degree preferred (MBA/MS Computer Science/M.Tech Computer Science, etc.)

Relevant Experience

- 8+ Years with industry experience in program management
- Minimum 2+ years in Adobe Campaign (preferred)
- Relevant working experience in a communication platform or MarTech stack

Behavioural Skills

- Delivery Excellence
- Business disposition
- Social intelligence
- Innovation and agility

Knowledge

- Adobe Campaign (technical, workflows, integrations, reporting, etc.)
- Project management methodologies (Agile, Scrum, Waterfall)
- Marketing technology and digital marketing best practices
- Data integration, SQL, and API handling
- Communication and stakeholder management
- Risk management and problem-solving
- Leadership and cross-functional team management

  • Technical Program Manager

    2 weeks ago

    Gurgaon, Haryana, India ADCI - Haryana - D50 Full time

    We are looking for a Technical Program Manager, who will be responsible for delivering programs with significant complexity and/or that have broad cross-organizational, global, or technology impact. Your work will focus on large product, process and engineering efforts that solve significantly complex problems. You will be trusted to operate with complete...

  • Technical Program Manager

    2 weeks ago

    Gurgaon, Haryana, India Amazon Full time

    We are looking for a Technical Program Manager, who will be responsible for delivering programs with significant complexity and/or that have broad cross-organizational, global, or technology impact. Your work will focus on large product, process and engineering efforts that solve significantly complex problems. You will be trusted to operate with complete...

  • Technical program manager

    3 days ago

    Gurgaon, Haryana, India Battery Smart Full time

    Job Overview:We are looking for a Technical Program Manager with a startup mindset who thrives in a fast- paced, dynamic environment. The role involves driving the alignment and execution of tasks across Data Science, Analytics, and Engineering teams while managing priorities, ensuring accountability, and streamlining communication with external...

  • Technical Program Manager

    1 day ago

    Gurgaon, Haryana, India Battery Smart Full time

    Job Overview:We are looking for a Technical Program Manager with a startup mindset who thrives in a fast- paced, dynamic environment. The role involves driving the alignment and execution of tasks across Data Science, Analytics, and Engineering teams while managing priorities, ensuring accountability, and streamlining communication with external...

  • Technical Program Manager

    19 hours ago

    Gurgaon, Haryana, India SBI Card Full time

    Job SummaryWe are seeking a Technical Program Manager to lead our technical programs and drive innovation in our digital products. As a Technical Program Manager, you will be responsible for defining program objectives, developing strategies, and ensuring successful delivery. Your expertise in technical areas such as Java, J2EE, Oracle SQL/PLSQL, JSP, JS,...

  • Technical Program Manager

    2 weeks ago

    Gurgaon, Haryana, India Battery Smart Full time

    Job Overview:We are looking for a Technical Program Manager with a startup mindset who thrives in a fast- paced, dynamic environment. The role involves driving the alignment and execution of tasks across Data Science, Analytics, and Engineering teams while managing priorities, ensuring accountability, and streamlining communication with external...

  • Technical Program Manager

    3 weeks ago

    Gurgaon, Haryana, India Nykaa Full time

    Job Summary:We are seeking an experienced " Technical Program Manager (TPM) specializing in IT and Information Security"to join our dynamic team. The TPM will be responsible for managing and driving the execution of IT and information security projects and programs. This role requires a deep understanding of IT infrastructure, cybersecurity best practices,...

  • Staff Technical Program Manager

    4 weeks ago

    Gurgaon, Haryana, India Nykaa Full time

    What we are looking for?Bachelor's degree in Computer Science, Information Technology. Masters degree (MS/MBA) will be preferred.5+ years of technical product or program management experience handling large technical programs7+ years of working directly with engineering teams experience3+ years of software development experience5+ years of technical program...

  • Technical Program Manager

    1 week ago

    Gurgaon, Haryana, India Nykaa Full time

    Job Summary: We are seeking an experienced "Technical Program Manager (TPM) specializing in IT and Information Security" to join our dynamic team. The TPM will be responsible for managing and driving the execution of IT and information security projects and programs. This role requires a deep understanding of IT infrastructure, cybersecurity best...

  • Technical Program Manager

    4 weeks ago

    Gurgaon, Haryana, India BayOne Solutions Full time

    Job Description We are seeking an experienced Technical Program Manager with expertise in DevOps, AWS migration, Site Reliability Engineering (SRE), and Kubernetes to lead and manage complex technical projects. Key Responsibilities: Lead the end-to-end planning, execution, and delivery of complex technical projects, with a focus on AWS migration and...

  • Technical Program Manager

    3 days ago

    Gurgaon, Haryana, India REA Cyber City Full time

    **Join Our Team**We're looking for a Technical Program Manager to join our team at REA Cyber City. In this role, you will lead the delivery of large-scale technology programs, ensuring alignment with business priorities and collaboration with cross-functional teams.About the RoleYou will provide technical direction and leadership to the teams contributing to...

  • Technical Program Manager Lead

    2 days ago

    Gurgaon, Haryana, India Amazon Full time

    At Amazon, we strive to be Earth's most customer-centric company, where people can find and discover virtually anything they want to buy online. As a Technical Program Manager on the Purchase Experience team in International Emerging Stores, you will have end-to-end ownership of cross-functional projects, including product definition, roadmap planning,...

  • Technical Program Manager

    1 week ago

    Gurgaon, Haryana, India Spyne Full time

    Job DescriptionTechnical Program Manager Support & ImplementationLocation: GurugramShift:US Shift (6 PM 3 AM)Working Days: 5-days | Work From OfficeWho are weWe are Spyne, redefining how cars are marketed and sold with cutting-edge Generative AI. What started as a bold ideausing AI-powered visuals to help dealers sell online fasterhas evolved into a...

  • Sr. Technical Program Manager,

    2 weeks ago

    Gurgaon, Haryana, India Amazon Full time

    Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want – low prices, vast selection, and convenience – Amazon continues to grow and evolve as a world-class e-commerce platform. We are looking for a Technical Program Manager with...

  • Technical Program Manager

    6 days ago

    Gurgaon, Haryana, India REA Cyber City Full time

    As a Technical Program Manager at REA Cyber City, you will play a critical role in shaping and executing native mobile strategies. You will work closely with technical leaders to define the overall mobile technical direction for REA, collaborating with delivery leads, business analysts, product managers, designers, developers, across Cyber City and...

  • Technical Program Manager

    2 days ago

    Gurgaon, Haryana, India Unicommerce Full time

    At Unicommerce eSolutions, we are committed to empowering retailers and sellers with innovative e-commerce solutions. As a Technical Program Manager, you will play a pivotal role in driving business execution and delivering high-quality products that exceed customer expectations.Job Description:We are seeking an experienced professional with a strong...

  • Technical Program Manager, SWA

    2 days ago

    Gurgaon, Haryana, India Amazon Full time

    It's no secret that Amazon relies on its technology to deliver millions of packages every day to its customers – on time, with low cost. We build the complex software solutions that work across our vendors, warehouses and carriers to optimize both the time and cost of getting packages delivered. Our products and services already handle thousands of...

  • Technical Program Manager

    4 days ago

    Gurgaon, Haryana, India FIS Full time

    Responsibilities: Ensure Scrum is understood and the team adheres to Scrum theory, practice, and guidelines. Coach the Scrum team in self-organization, cross-functional skillset, domain knowledge, and effective communication. Resolves team impediments with other Scrum Masters to increase the effectiveness of the application of Scrum in the organization....

  • Sr. Technical Program Manager, Amazon

    2 weeks ago

    Gurgaon, Haryana, India ADCI - Haryana Full time

    Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want – low prices, vast selection, and convenience – Amazon continues to grow and evolve as a world-class e-commerce platform. We are looking for a Technical Program Manager with...

  • Senior Technical Program Manager, Logistics

    2 weeks ago

    Gurgaon, Haryana, India Amazon Full time

    Sr. TPM - RoW Transportation OpsDo you enjoy working in an entrepreneurial, fast paced environment, solving complex business & technical problems and delivering innovative solutions to customers across RoW (Rest of the World - Emerging) to drive business impact? Do you consider yourself a tech savvy, hands on project/program manager, who could earn the...