Solutions Engineer

Job Description About the Role In this opportunity as a senior solutions engineer in the Professional Serivces team, you will: - Project implementation:Take a leadership role in implementing projects about the following project activities: Gathering and analyzing customer requirements, designing architectures, and implementing the projectin customer environments. - Deliver and Support:Deploy the product in customer environments by leveraging proven implementation methodologies using the Kubernetes Platform; you are involved in the entire process of implementation, operational support, monitoring, automation, building, and delivering high-quality solutions for the customer. - Expertise:Subject matter expert in one or more customer business workflows and related solutions packages and products, providing domain expertise to our customers relative to solution propositions. - Customer:Develop customer relations at the appropriate level to become a trusted business advisor. - Support:Implement appropriate monitoring and alerting for the application and be able to provide support. This role is expected to be on-call periodically. - Be a Team Player:In acollaborative team-oriented environment,you shareinformation, valuediverse ideas, and partner with customers, cross-functional and remote teams. - Be an Agile Person:with a strong sense of urgency and a desire to work in a fast-paced, dynamic environment, you deliver solutions against strict timelines. - Be Innovative:you are empowered to try new approaches and learn new technologies. You contribute innovative ideas, create solutions, and be accountable for end-to-end deliveries. - Be an Effective Communicator:You effectively articulate ideas and collaborate on technical developments through active engagement and communication with cross-functional partners and team members. - Understand the product inside-out and how this product can solve customer challenges. Be proficient in theproduct capabilitiesand position as a subject matter expert. - Understand the product suite and ecosystem, such as related products in the suite and otherintegrated applications. - Work onmulti-cloudenvironments likeAWS, Azure, Oracle Cloud Infrastructure, and GCPusing the native Kubernetes platform (likeEKS, AKS, GKE, and OKEin respective cloud environments). - Understandcustomers requirements and challenges, customize and configure the product to meet the customers needs. - Analyze the performance requirements and perform thesizing exerciseto recommend appropriate compute andinfra specificationsto the customer. As necessary, assist the customer with theKubernetes cluster setup. - Deploy the application and its components in the Kubernetes platform in the execution platform of thecustomers infrastructure(like AWS, Azure, OCI, GCP, on-prem, or custom private cloud infra). - Perform the functional quality assurance and the performance assessment and optimize the solution tomeet the performance characteristicsof the customer requirements. - ImplementApplication Performance Monitoringusing the tools of customers choice (like Datadog, Dynatrace, AppDynamics, New Relic, Prometheus, etc.) and set up appropriatemonitoringto ensure the products responsiveness, security, resilience, and efficiency. - Provideongoing supportshould the customer require assistance, the monitors go off, or the customer report any concerns/challenges. This role is expected to beon-call periodicallyto provide operational support post-implementation. About You The ideal candidate Is: - Kubernetes certified professional or an expert administrator of Kubernetes and Helm - A self-learner, self-driven, and able to operate with minimal supervision. - Able to demonstrate expertise in at least one public cloud infrastructure (AWS/Azure/OCI). - Be proficient in APM (Application Performance Monitoring) tools like Datadog APM, Dynatrace, AppDynamics, etc. - Able to successfully communicate with business partners, management, and technical team members. - Experienced SRE with development or DevOps background, worked on enterprise-scale applications. - Proficient user of Monitoring and alerting tools. Proactive in raising problems and identifying solutions. - AWS SysOps Associate or DevOps professional certified (or equivalent in other cloud service providers). - Strong sense of customer service. Able to work in a highly collaborative team setting. Approaching work with a DevOps and continuous improvement mindset - Bachelors degree - Minimum of 5 years of experience in enterprise-level DevOps role. (Minimum 3 years with Cloud AWS/Azure and 2 years with Kubernetes Administration) - Expertise in Kubernetesadministration/development,hands-on experience in Helm - Strong knowledge of infrastructure components (e.g., routers, load balancers, cloud products, container systems, compute, storage, and networks) - Expertise is required in observability and monitoring tools like Dynatrace, Datadog, AppDynamics, Splunk, etc. - A deep understanding of Application performance monitoring (APM) and user monitoring is essential. - Sound knowledge of ITSM process, SI/SLO/SLA management, incident resolution, and automation techniques - Strong IP networking fundamentals and experience with usage of standard application protocols and messages (e.g., TCP/IP, HTTP, SOAP, RESTful APIs, XML/JSON, JDBC, JMS/MQ) - Knowledge of Infrastructure as Code (IaC): Ansible, Terraform, AWS Cloud Formation, etc., is preferable. - Apply standards of cloud compliance to application design to achieve reliability. - Able to analyze application and server logs and error interpretation. - Ability to code in one of the programming languages (Java, Python, Shell, etc.) - Experience in site reliability engineering in Java, Kubernetes, and Database platforms (like Postgres) - The candidate should possess excellent written and verbal communication and collaboration skills.