Business Consulting-korber Support Consultant

Req ID 306233NTT DATA strives to hire exceptional innovative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a Business Consulting-Korber Support Consultant to join our team in Noida Uttar Pradesh IN-UP India IN Your Role In Our Team You will investigate and troubleshoot application issues reported by customers You will be tasked with developing workaround solutions to resolve application issues You will be responsible for reviewing knowledge containers for known errors creation of knowledge as needed You will replicate customer incidents in-house You will perform source code review to resolve customer incidents and problems You will collaborate with cross functional teams to resolve incidents You will understand business processes in life science pharmaceutical industry You will understand functionalities of Kxc3xb6rber Pharma s software products project customizations and take initiatives to continuously improve You will correspond with customers using application support communication tools phone email ITSM system online meetings You will comply with established procedures and workflows Service Now IMS agreements SOPs You will constantly be on the lookout for ways to improve design document and maintenance of Kxc3xb6rber Pharma s software products You will develop project extensions and build non-GxP tools to monitor system health incl testing You will maintain CMDB You provide 24 7 support hotline on rotating schedule if required Your profile You have obtained a bachelor s degree in IT Computer Science MIS or Life Sciences field You have hands-on experience in software development Your proficiency with databases Oracle or PostgreSQL is preferred You are proficient with Windows and Linux operating systems You have knowledge on Dockers and Kubernetes You have strong written and verbal communication skills including technical writing skills You possess excellent organization and problem-solving skills You have strong analytical skills You are adaptable and multi-tasker Your ITIL certification is a plus Your proficiency in multiple software programing languages is preferred Your prior experience with supporting enterprise systems or pharmaceuticals or MES Systems is a plus Your working experience in remote troubleshooting is a plus About NTT DATANTT DATA is a 30 billion trusted global innovator of business and technology services We serve 75 of the Fortune Global 100 and are committed to helping clients innovate optimize and transform for long term success As a Global Top Employer we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies Our services include business and technology consulting data and artificial intelligence industry solutions as well as the development implementation and management of applications infrastructure and connectivity We are one of the leading providers of digital and AI infrastructure in the world NTT DATA is a part of NTT Group which invests over 3 6 billion each year in R D to help organizations and society move confidently and sustainably into the digital future Visit us atNTT DATA endeavors to make accessible to any and all users If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications NTT DATA is an equal opportunity employer Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status For our EEO Policy Statement please click If you d like more information on your EEO rights under the law please click For Pay Transparency information please click