Program Project Manager

3 weeks ago

Hyderabad, Telangana, India Trigent Software - Professional Services Full time
About the Role

We are seeking an experienced professional to lead and coordinate Expert Programs for a global enterprise software leader. The role centers on CRM and ServiceNow implementations with a strong focus on employee enablement — preparing consultants and architects for upcoming projects and certifications.

The right candidate will combine program delivery management with technical implementation knowledge, while engaging with employees to guide, coach, and ready them for success in future ServiceNow projects.

Key Responsibilities

- Coordinate and manage Certified Architect and Expert Programs focused on CRM & ServiceNow workflows.
- Prepare employees/learners for future ServiceNow project readiness through structured enablement programs.
- Engage with learners to mentor, coach, and guide them through certification and implementation readiness.
- Drive discussions on program objectives, monitor progress, and evaluate learner performance.
- Collaborate with SMEs, content creators, and stakeholders to design and deliver enablement materials.
- Support final certification readiness, including coordinating review boards and assessment panels.
- Track, assess, and report on program outcomes and metrics.
- Identify and drive program improvement initiatives.
- Ensure fairness, inclusivity, and consistency across programs.

What We're Looking For

- 12–18 years of program/project management experience in enterprise environments.
- 5+ years of ServiceNow platform experience across multiple modules.
- 3+ years in ServiceNow CRM / CSM / workflow implementations (mandatory).
- Proven ability to coach, mentor, and enable employees/consultants in technical or enterprise environments.
- Strong stakeholder management and cross-functional collaboration skills.
- Excellent communication, facilitation, and program delivery skills.
- Knowledge of training trends, learning enablement, and certification frameworks.

Preferred Certifications

- ServiceNow certifications (CSA, CIS, Architect-level, CSM).
- PMP, Agile/Scrum, ITIL, or Lean Six Sigma.

Why This Role Matters

This role is critical in ensuring that the organization has a pipeline of ServiceNow-ready talent, particularly in CRM and industry workflow domains. By enabling employees through structured programs, you will help build a workforce of certified, project-ready architects and consultants who can deliver superior outcomes for enterprise customers.

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