Only 24h Left) Technical Support Engineer
3 weeks ago
In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.
A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy, and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.
Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem-solving, a collaborative nature, and flexibility will be key to your success.
Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.
Skills:
- Ability to comprehend, modify server-side object-oriented JavaScript, Unix Shell scripting and Windows scripting and Powershell.
- Ability in server administration across OS platforms (Windows/Unix). Including understanding of user permission levels, domain configuration, group policy objects and execution of SUDO Policies.
- Familiarity with AWS, Azure, VMWare, Amazon EC2 including appropriate template types (ARM templates, CFT)
- Understanding of protocols such as HTTP, TCP, FTP/SFTP, SOAP and REST, Experience with troubleshooting tools such as Wireshark, Traceroute.
- Strong troubleshooting/root cause isolation skills
- Demonstrated creative problem-solving approach and strong analytical skills
- Must be proficient with analyzing log files and standard debugging concepts.
- Familiarity with tools & practices of the trade such as incident management, knowledge base, defect & escalation management.
- Excellent communication skills (verbal and written).
Education:
- Must have a bachelor's degree in computer science or a related field (or equivalent degree and experience)
- 0-2 years providing customer-facing technical support (Web-based products or e-commerce preferred)
- Good Communication Skills
-
Only 24h Left: Product Manager
2 weeks ago
Hyderabad, Telangana, India Inspire Brands Hyderabad Support Center Full timeAbout Inspire Brands Hyderabad Support CenterInspire Brands is disrupting the restaurant industry through digital transformation and operational efficiencies The companys technology hub Inspire Brands Hyderabad Support Center India will lead technology innovation and product development for the organization and its portfolio of distinct brands The...
-
Only 24h Left: Engineer
3 weeks ago
Hyderabad, Telangana, India Qualcomm Full timeCompany Qualcomm India Private Limited Job Area Engineering Group Engineering Group Software Engineering General Summary We are seeking a skilled and motivated Driver Developer with expertise in embedded systems and Real-Time Operating Systems RTOS As a key member of our team you will be responsible for designing implementing and maintaining...
-
Only 24h Left Software Engineer
2 weeks ago
Hyderabad, Telangana, India Microsoft Full timeAzure is the fastest growing business in Microsofts history and is the foundation of Microsofts commercial Cloud Services Azure differentiates itself as the only hyper-scale enterprise-grade Cloud that has a true hybrid story Building on Azures success as a horizontal platform Business Industry Solutions formerly part of the Business Industry Copilot...
-
Only 24h Left) Network Engineer
3 weeks ago
Hyderabad, Telangana, India Genpact Full timeExperience: 4 to 7yearsLocation: HyderabadNP: Up to 30daysResponsibilities• Provides technical leadership of networking methodologies and technologies and drive technical standards.• Be a resource, consultant and technical leader to internal development, operations and support teams.• Organize, review, write and publish technical documentation.• Work...
-
Only 24h Left: Engineer, Sre
2 weeks ago
Hyderabad, Telangana, India Talent500 Full timeAbout Talent500 INC Talent500 helps companies hire build and manage global teams We are trusted by the worlds leading companies - from Fortune 500s to fast-growth startups - to help them build and run their high-impact remote teams Today Talent500 is the fastest growing remote team builder in the world Our suite of proprietary AI-enabled tools and...
-
Engineering CAD Admin Only 24h Left
3 weeks ago
Hyderabad, Telangana, India LTIMindtree Full timeLTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700 clients, LTIMindtree brings extensive domain and technology expertise to help...
-
Only 24h Left) Engineer Staff
4 weeks ago
Hyderabad, Telangana, India Qualcomm Full timeCompany Qualcomm India Private LimitedJob Area Engineering Group Engineering Group Software EngineeringGeneral Summary Title Engineer Staff Job function This challenging job involves design development and implementation of SW for audio voice use cases on Qualcomm DSPs which are part of Qualcomm Snapdragon Processor The use cases span across smart...
-
Only 24h Left Solution Architect
1 week ago
Hyderabad, Telangana, India Phenom Full timeJob DescriptionJob descriptionJob RequirementsPhenom Introduction:- Our purpose is to help a billion people find the right workPhenom is an AI-Powered talent experience platform that is redefining the HR tech space.We have grown into a global organization with offices in 6 countries and over 1,500 employees.As an HR tech unicorn organization, innovation and...
-
Only 24h Left Sr. DevsecOps Manager
3 weeks ago
Hyderabad, Telangana, India FxConsulting Full timeJob DescriptionWe are hiring for world-class payments network with human-centric customer service, trusted by 15,000+ partners across 235 territories through our flagship brands. With a diverse team of 800+ professionals across 10 global offices, we are reshaping the international property market by connecting buyers, sellers, legal firms, banks, and real...
-
Only 24h Left Engineering Manager
3 weeks ago
Hyderabad, Telangana, India Highradius Full timeJob DescriptionEngineering ManagerLocation : HyderabadDepartment: Product & EngineeringReports To: Director/VP EngineeringExperience: 8-12 yearsJob Summary:We're hiring a hands-on Engineering Manager who brings together deep technical acumen and exceptional people management capabilities. You should be an engineering specialist at heart with proven...
