Only 24h Left) Technical Support Engineer

1 day ago

Hyderabad, Telangana, India ServiceNow Full time
Technical Support Engineer - Automation

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy, and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem-solving, a collaborative nature, and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

Skills:

- Ability to comprehend, modify server-side object-oriented JavaScript, Unix Shell scripting and Windows scripting and Powershell.
- Ability in server administration across OS platforms (Windows/Unix). Including understanding of user permission levels, domain configuration, group policy objects and execution of SUDO Policies.
- Familiarity with AWS, Azure, VMWare, Amazon EC2 including appropriate template types (ARM templates, CFT)
- Understanding of protocols such as HTTP, TCP, FTP/SFTP, SOAP and REST, Experience with troubleshooting tools such as Wireshark, Traceroute.
- Strong troubleshooting/root cause isolation skills
- Demonstrated creative problem-solving approach and strong analytical skills
- Must be proficient with analyzing log files and standard debugging concepts.
- Familiarity with tools & practices of the trade such as incident management, knowledge base, defect & escalation management.
- Excellent communication skills (verbal and written).

Education:

- Must have a bachelor's degree in computer science or a related field (or equivalent degree and experience)
- 0-2 years providing customer-facing technical support (Web-based products or e-commerce preferred)
- Good Communication Skills

  • Only 24h Left Technical Support Engineering

    3 weeks ago

    Hyderabad, Telangana, India Microsoft Full time

    With more than 45 000 employees and partners worldwide the Customer Experience and Success CE S organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft s products and services ignited by our people and culture We drive cross-company alignment and execution ...

  • Technical Support Executive Only 24h Left

    3 weeks ago

    Hyderabad, Telangana, India Ghrs Training Full time

    Job DescriptionGhrs Training is seeking a dedicated Technical Support Executive with a passion for gaming to join our international voice support team. If you have experience in technical support and a strong background in gaming, this role is perfect for youKey Responsibilities:- Provide technical assistance and support to international customers via voice...

  • Only 24h Left) Network Engineer

    1 day ago

    Hyderabad, Telangana, India Genpact Full time

    Experience: 4 to 7yearsLocation: HyderabadNP: Up to 30daysResponsibilities• Provides technical leadership of networking methodologies and technologies and drive technical standards.• Be a resource, consultant and technical leader to internal development, operations and support teams.• Organize, review, write and publish technical documentation.• Work...

  • Engineering CAD Admin Only 24h Left

    22 hours ago

    Hyderabad, Telangana, India LTIMindtree Full time

    LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700 clients, LTIMindtree brings extensive domain and technology expertise to help...

  • Only 24h Left) Engineer Staff

    3 days ago

    Hyderabad, Telangana, India Qualcomm Full time

    Company Qualcomm India Private LimitedJob Area Engineering Group Engineering Group Software EngineeringGeneral Summary Title Engineer Staff Job function This challenging job involves design development and implementation of SW for audio voice use cases on Qualcomm DSPs which are part of Qualcomm Snapdragon Processor The use cases span across smart...

  • Only 24h Left: SW Support Engineer

    4 weeks ago

    Hyderabad, Telangana, India NCR Vyoix Full time

    Job DescriptionKey Deliverables:- Resolve production incidents and identify root causes using log analysis and debugging- Support C/C++ applications with OPOS hardware and MQTT communication- Detect, recreate, and escalate defects with precise documentation- Meet SLA commitments and contribute to knowledge base updatesRole Responsibilities:- Collaborate with...

  • Only 24h Left) Oracle EBS Developer, UK Payroll

    3 weeks ago

    Hyderabad, Telangana, India Support Revolution Full time

    Job DescriptionAre you a UK Payroll expert with developer skills looking to shape the future of Oracle EBS solutionsAbout the role:Were on the hunt for a skilled Oracle EBS Payroll Developer who lives and breathes UK payroll and has the proven experience to turn ideas into solutions. This is your chance to join a high-performing technical/functional team...

  • Technical Support Engineer

    3 days ago

    Hyderabad, Telangana, India White Force Full time

    Job description /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; ...

  • Only 24h Left Cyber Security Sales Engineer

    3 weeks ago

    Hyderabad, Telangana, India NetEnrich Technologies Private Limited Full time

    Job DescriptionJob description- Cyber Security Sales Engineer | Careers | NetenrichWere hiringCyber Security Sales EngineerHyderabad/Bangalore, India- Netenrich is redefining security operations with a proactive, shift-left approach. Our Adaptive MDR solution, powered by Resolution Intelligence Cloud technology, leverages artificial intelligence and big data...

  • Only 24h Left: Facilities Manager

    3 weeks ago

    Hyderabad, Telangana, India Jones Lang LaSalle Full time

    JLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they...