ServiceNow Developer

21 hours ago

Gurugram Gurugram India ITC Infotech Full time

Job Description

ServiceNow Developer - SPM

Location : Remote

Shift : 12 PM to 9 PM

Job Brief:

We are seeking a highly motivated and experienced Resource Management Process Owner to lead the development and implementation of resource management processes within our organization. This role is pivotal in ensuring the effective allocation and utilization of resources, driving efficiency, and supporting the strategic goals of the organization. The Resource Management Process Owner will oversee resource administrators and collaborate with various stakeholders to optimize resource planning and management.

Key Responsibilities / your tasks:

Develop, Implement and Improve Resource Management Processes:

Design, develop, and implement comprehensive resource management processes and tools.

Ensure the Process is thoroughly documented.

Ensure alignment with organizational goals and industry best practices.

Continuously improve resource management methodologies and practices.

Identify opportunities for process optimization and automation.

Understand our provider's (ServiceNow SPM) roadmap and how we can bring improvements into our resource management process

Build, maintain and deliver a roadmap for resource management in our organization

Implement changes to enhance the efficiency and effectiveness of resource management.

Resource Allocation and Utilization:

Oversee the allocation of resources across projects and initiatives.

Monitor resource utilization and ensure optimal use of available resources.

Identify and address resource constraints and bottlenecks.

Stakeholder Collaboration:

Lead and mentor two resource administrators. Provide guidance, training, and support.

Work closely with project managers, resource managers (department heads), and other stakeholders to understand resource needs and priorities.

Facilitate communication and coordination between teams to ensure resource availability and alignment.

Align improvements and change requests with group-wide stakeholders

Log and track issues in the resource management tool, including incident creation, for alignment with the implementation team.

Ensure compliance with resource management guidelines and procedures through training and on-demand support.

Reporting and Analysis:

Develop and maintain resource management KPIs, reports and dashboards.

Analyze resource data to identify trends, risks, and opportunities for improvement.

Provide regular updates and insights to senior management.

Requirements and skills / your profile:

Bachelor's or Master's degree in Information Technology, Business Administration, or a related field.

Proven experience in introduction and development of resource management in an IT organization.

Strong understanding of resource management principles and best practices.

Excellent leadership, communication, and interpersonal skills.

Proficiency in resource management tools and software, especially ServiceNow SPM module.

Analytical mindset with the ability to interpret data and make informed decisions.

Ability to work collaboratively and influence stakeholders at all levels.

Excellent organizational skills and problem-solving ability.

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