▷ [3 Days Left] Specialist Epw Quality Assurance

16 hours ago


Bangalore Karnataka, India Empower Annuity Insurance Full time

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own We have a flexible work environment and fluid career paths We not only encourage but celebrate internal mobility We also recognize the importance of purpose well-being and work-life balance Within Empower and our communities we work hard to create a welcoming and inclusive environment and our associates dedicate thousands of hours to volunteering for causes that matter most to them Chart your own path and grow your career while helping more customers achieve financial freedom Empower Yourself The primary responsibility of the Specialist - Empower Personal Wealth Quality Assurance is to conduct reviews of electronic and or phone interactions and support analysis of data related to activity of representatives and advisors to support Supervision s ability to ensure compliance with policies procedures and rules of the financial services industry ESSENTIAL FUNCTIONS Conduct reviews of calls by listening to recordings reviewing transcripts or output of targeted or automated scans and screening tools etc and flagged electronic communications to ensure interactions follow applicable policies and procedures Conduct data analysis review and prepare reports in support of oversight activities Document identified issues via applicable identification procedures and escalation tools Participate in calibration sessions and team meetings to discuss themes trends gaps and findings as appropriate QUALIFICATIONS Bachelor s Degree in related discipline or appropriate work experience in retirement wealth management financial service industry 2 years of experience in Banking Financial Services Operations Working knowledge of retirement plans retail investment and advisory products preferred Intermediate skills using Microsoft Office products Sound reasoning and critical thinking Excellent written and verbal communication skills Experience in peer review or QC QA role Attention to detail is a must This job description is not intended to be an exhaustive list of all duties responsibilities and qualifications of the job The employer has the right to revise this job description at any time You will be evaluated in part based on your performance of the responsibilities and or tasks listed in this job description You may be required perform other duties that are not included on this job description The job description is not a contract for employment and either you or the employer may terminate employment at any time for any reason We are an equal opportunity employer with a commitment to diversity All individuals regardless of personal characteristics are encouraged to apply All qualified applicants will receive consideration for employment without regard to age race color national origin ancestry sex sexual orientation gender gender identity gender expression marital status pregnancy religion physical or mental disability military or veteran status genetic information or any other status protected by applicable state or local law



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