
Quality Specialist, AGI Data Services
3 weeks ago
Key job responsibilities
Define and implement quality metrics for established workflows
* Create prescriptive actions for quality issues
* Partner with customers, operations and internal support teams to optimize workflow quality
* Conduct side-by-sides to identify opportunities for workflow enhancement and quality improvements
* Analyze data trends and develop solutions
* Monitor quality performance and coach operations teams
* Create and maintain quality metrics reports
* Handle customer escalations and recommendations
* Evaluate and suggest improvements for quality tools
* Support process documentation and implementation* Business English proficiency * Intermediate Excel skills (VLOOKUPS, PIVOTS, formulas) * Experience in Machine Learning/Data Labeling
• Strong process expertise in data services * Experience in coaching and process improvement * Analytical and problem-solving capabilities * Experience with speech or language data preferred
* Ability to work in ambiguous environments
* Project management experience
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