▷ [Only 24h Left] IT Assistant

4 days ago

New Delhi Faridabad, India Jobted IN C2 Full time

:

It has been more than 60 years since SYSTRA has garnered expertise that spans the entire spectrum of Mass Rapid Transit System. SYSTRA India’s valuable presence in India roots back to 1957, where SYSTRA worked on the electrification of Indian Railways. Our technical excellence, holistic approach and the tremendous talent provides a career that puts people who join us at the heart of improving transportation and urban infrastructure efficiency.

Understand better who we are by visiting www.systra.in

Context:

In India, SYSTRA is an international consulting and engineering company operating in the fields of Metros, High Speed Rail, Railways, Roads, Buildings, Urban planning, and Water Infrastructure for public and private organizations. Our unique expertise is backed with a reputation built through technical excellence delivered on projects. Our fully integrated services are tailored to plan and manage projects using proven best practices.

We are seeking applications for the position of IT Assistant at Faridabad location.

Missions/Main Duties:

Responsibilities:

- Installing and configuring computer hardware, software, systems, networks, printers and scanners
- To take ownership of issues by carrying out problem analysis to implement permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary
- Monitoring and maintaining computer systems and networks
- Responding in a timely manner to service issues and requests
- Providing technical support across the company (this may be in person or over the phone)
- Setting up accounts for new users

Key Metrics (KPI's)

- Time to Own
- Time to Resolve
- User Experience Score & Customer Survey Score
- First time right
- Site availability, capacity, performance
- Asset health (asset/CMDB accuracy)
- Compliance to IT Management processes & procedures

Profile/Skills:

Education: Bachelor’s degree in Computer sciences or related field,

Job Experience: 3 to 4 years of relevant experience

Additional Details :

- Hands on different Client Operating Systems like Microsoft windows 10, 11. Linux etc.
- Must be fluent in Microsoft Office/O365 Outlook, Excel, Word, PowerPoint, and Project; Visio skills also preferred.
- Working experience to install, configure and set-up workstations, servers, printers, locations, management meetings, projects and reviews
- Good Understanding on Networking concepts like LAN,WAN etc
- Good communication skills both verbal and written

- Good to Have:
- MSCE Certification
- ITIL certification

Key Qualities and experience

- Quick learner and self – motivated
- A technical, logical thought process
- Problem-solving skills
- An ability to stick to strict deadlines
- A keen eye for detail
- Strong interpersonal and communication skills

:

We commit to put people who join us at the heart of improving transportation and urban infrastructure efficiency. As we are growing, this is time to be a part of this challenging adventure. It’s not a job - it’s a career

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