3120-Strategy & Operations

5 days ago

Noida, Uttar Pradesh, India Innovaccer Analytics Full time
Innovaccer is looking for Associate / Sr. Associate / Lead - Strategy & Operations to drive the company's wide objectives achievement & implement cadences & strategies which will directly impact the top & the bottom line.

About the Role

We are seeking a highly analytical, technically fluent, and solutions-oriented individual to join our Customer Success Operations team. This role is ideal for someone who started their career as a Data Engineer or in a similar technical role, and has since transitioned into Delivery Operations or Strategic Program Management.

As a Lead, you'll work cross-functionally to drive operational excellence, accelerate process improvements, and improve the scalability of customer onboarding and success workflows. This is a high-impact individual contributor role that combines technical problem-solving with strategic thinking and process design. Exposure to AI or automation use cases is a strong plus.

Customer Success At Innovaccer

Our mission is to turn our customers into tech-savvy superheroes, ensuring they achieve success using our platform to meet their organization's business goals. If you're passionate about helping customers realize the value they seek with technology, then our customer success team is the right place for you.

A Day in the Life

- Capacity & Resource Planning – Build and maintain workforce and capacity planning models to ensure our Customer Success and Delivery teams are resourced to scale effectively.
- Delivery Oversight & Technical Fluency – Understand the end-to-end customer journey and proactively identify risks, delays, and dependencies across implementations, bringing a working knowledge of technical complexities.
- CS Strategy & Planning – Support Customer Success leadership with strategic planning, OKRs, performance tracking, and operational reviews (MBRs/QBRs).
- Operational Efficiency – Identify process gaps, design scalable solutions, and drive execution to improve delivery efficiency, customer onboarding, and time-to-value.
- Data & Analytics – Build dashboards and reporting in tools like Power BI, analyze CS and retention metrics, and run root-cause analyses to support leadership decision-making.
- Pricing & Deal Desk Support – Partner with Sales Ops and Finance on pricing, deal structuring, and commercial governance to ensure disciplined growth.
- Cross-Functional Initiatives – Work closely with Sales Ops, Product Ops, Engineering Ops, and Business Ops on high-priority projects that advance company-wide goals.
- AI Awareness & Application – Bring an understanding of AI and automation to improve CS tooling, customer insights, and operational productivity.

What You Need

- Academic excellence: IIT/IIM, ISB, or other top-tier MBA program preferred.
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