ASP.Net Web Developer

3 weeks ago

Gurugram, India Easy Trip Planners Limited Full time

Job Description Roles and Responsibilities: - Provide best-in-class customer service and resolve customer queries effectively via voice-based support. - Handle customer interactions across Telecommunication, Email, and Chat channels, ensuring first contact resolution. - Clarify and confirm customer requirements, addressing their issues accurately and efficiently. - Greet customers courteously and maintain a professional tone throughout the interaction. - Listen attentively to customer concerns, demonstrating empathy and understanding. - Ensure customer understanding of the solution and offer additional education or guidance as required. - Maintain accurate documentation by preparing and updating customer files promptly. - Strive to deliver a positive customer experience and contribute to overall service excellence. Required Candidate Profile: - Freshers with good communication skills are welcome to apply. - Candidates from the travel domain with good communication skills will be preferred. - Experienced candidates in customer support within the travel industry are highly desirable. - Willingness to work in rotational shifts (Note: No night shifts for female employees). - Strong interpersonal and problem-solving abilities with a customer-focused mindset.

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