Server Hardware Engineer

2 weeks ago

Surat, Gujarat, India Aforeserve Full time
Job Description

We are seeking a skilledField Server Engineerto provide on-site support and maintenance for enterprise-grade HP servers and storage systems. The ideal candidate will have hands-on experience managing hardware-related service calls, particularly withHP ProLiant DL360/DL380,3PAR,Apollo,Synergy, andHP Tape Libraries.

Key Responsibilities:

- Perform on-site diagnostics, hardware troubleshooting, and repair of HP server and storage systems.
- Handle support calls forHP ProLiant Servers (DL360/DL380),HP 3PAR Storage,HP Apollo,HP Synergy, andHP Tape Libraries.
- Replace server components (motherboards, drives, power supplies, memory, etc.) and perform firmware upgrades.
- Collaborate with HP supportand logistics to ensure timely resolution of hardware issues.
- Maintain documentation of service calls, parts used, and issue resolution details.
- Provide guidance and technical assistance to clients on server and storage systems.
- Ensure service-level agreements (SLAs) and client satisfaction targets are consistently met.

Requirements:

- Proven experience in handling hardware calls and support for HP servers and storage.
- Strong understanding ofserver architecture,RAID configuration, andSAN/NAS storagesystems.
- Hands-on experience with HP tools and diagnostics (e.g., Insight Diagnostics, SmartStart, iLO).
- Familiarity with data center environments and cabling standards.
- Excellent problem-solving and customer service skills.
- Willingness to travel to client locations as needed.
- Relevant certifications (HP ASE, CompTIA Server+, or similar) are a plus.

Preferred Qualifications:

- 1+ years of experience in server and storage hardware support.
- Prior experience working with enterprise-level clients.
- Ability to work independently under minimal supervision.

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